Sr. Collaboration Engineer

Job Summary

In this role you will deliver outstanding Collaboration service to the enterprise demonstrating our SaaS product suite which comprises of Slack, Google Workspace, O365 (Microsoft Teams) and other applications like Miro, Asana and Smartsheet. Join a team of hardworking, multifaceted, and hard-working engineers who take personal pride in the service they provide to our workmates and external clients.

The ideal candidate should have a passion for operational excellence, automation, AI engineering solutions, and developing modern collaborative workflows. This person must be driven with a strong capacity to quickly adapt to a meaningful pace of work and an interest in learning new technologies. You will possess the ability to balance multiple tasks while operating across a large range of technologies simultaneously, ensuring daily operational responsibilities are met alongside customer SLAs. The successful candidate will be willing to take on tasks outside of their immediate knowledge base, maintain meticulous attention to detail, and communicate effectively-both written and verbally-in technical and non-technical language across multi-functional teams.

About You

Basic Qualifications

• Professional Experience: 8+ years of hands-on experience in IT engineering, platform administration, or enterprise systems engineering.
• AI Platform Readiness: Hands-on experience or interest in integrating enterprise AI tools and third-party SaaS products with enterprise collaboration stacks.
• Enterprise Platform Expertise: Deep administrative expertise across core collaboration platforms, specifically Google Workspace (Gmail, Drive, Vault), Slack Enterprise Grid, and Microsoft 365 / MS Teams.
• Automation Scripting: Demonstrated proficiency in architecting automated workflows and scripts using Python, PowerShell, Google Apps Script, REST APIs, and command-line administration tools such as GAM and Google Admin SDK.
• Technical Operations (L3/L4): Proven experience operating as an escalation point for complex L3/L4 technical issues, incident management, root cause analysis, and ticketing systems (ServiceNow or Jira).
• Education: Bachelor s degree in Computer Science, Information Technology, or a related technical field (or equivalent practical work experience).

Other Qualifications

• Global Support Coordination: Ability to coordinate across global operations and maintain seamless daily handoffs across time zones (PST / IST) to ensure 24x5 coverage.
• Shift-Left Operational Strategy: Strong drive to implement operational automation that empowers Tier 1 and Tier 2 support teams, reducing ongoing engineering maintenance overhead.
• Communication Stakeholder Management: Excellent written and verbal communication skills, with the ability to articulate complex technical concepts to non-technical business partners and leadership.
• Agility Problem Solving: History of balancing multiple competing priorities simultaneously in a fast-paced technology environment while adhering to customer SLAs.

Our Approach to Flexible Work

With Flex Work, we re combining the best of both worlds: in-person time and remote. Our approach enables our teams to deepen connections, maintain a strong community, and do their best work. We know that flexibility can take shape in many ways, so rather than a number of required days in-office each week, we simply spend at least half (50%) of our time each quarter in the office or in the field with our customers, prospects, and partners (depending on role). This means youll have the freedom to create a flexible schedule that caters to your business, team, and personal needs, while being intentional to make the most of time spent together. Those in our remote "home office" roles also have the opportunity to come together in our offices for important moments that matter.

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.