Sr Cloud and AI operation leader

Key Responsibilities

Cloud Operations Leadership

• Lead and manage global cloud operations across AWS, Azure, and GCP.
• Develop and execute cloud operational strategies aligned with business objectives.
• Ensure high availability, reliability, and performance of cloud platforms.
• Provide executive reporting on cloud health, service availability, operational metrics, and risks.
• Manage a globally distributed cloud operations team and follow-the-sun support model.

Service Delivery & Support

• Provide Tier 2 and Tier 3 operational support for cloud infrastructure and platform services.
• Establish and manage 24x7 on-call support processes.
• Drive major incident management and root cause analysis.
• Develop SLAs, OLAs, KPIs, and operational dashboards.
• Ensure timely resolution of service requests, incidents, and problems.

Cloud Governance & Security

• Partner with Information Security teams to enforce security standards, policies, and compliance requirements.
• Ensure cloud environments meet regulatory and audit requirements.
• Implement security best practices including:
  • Identity & Access Management (IAM)
  • Privileged Access Management (PAM)
  • Network Security
  • Data Protection
  • Encryption
  • Vulnerability Management
• Standardize cloud operational processes across AWS, Azure, and GCP.
• Maintain cloud operating models.

Monitoring & Observability

• Implement enterprise monitoring and observability frameworks.
• Develop proactive alerting and performance optimization strategies.

Disaster Recovery & Business Continuity

• Define cloud DR strategies, RTO/RPO objectives, and recovery procedures.
• Conduct DR testing and business continuity exercises.
• Oversee backup and recovery operations for cloud workloads.

Cost & Capacity Management

• Manage cloud financial operations (FinOps).
• Optimize cloud spending across AWS, Azure, and GCP.
• Monitor utilization, capacity, rightsizing, and reservation strategies.
• Drive cost governance and budget planning.

Minimum Qualifications

• 10+ years of IT Infrastructure, Cloud Operations, or Platform Engineering experience.
• 5+ years in management or leadership role.
• Experience managing global cloud operations teams supporting enterprise environments.
• Hands-on experience operating AWS, Azure, and GCP production environments.

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