Sr. Client Servicing Manager

Experience: 4 years to 7 years (Entertainment & Non-Entertainment Brands)

Who are you

• You operate as a senior brand and business leader within a cluster.
• You work closely with leadership to ensure that the brands within your cluster remain strategically aligned, creatively strong, and commercially healthy.
• You are responsible for maintaining clarity across multiple brands and teams, ensuring that campaign thinking, execution quality, and client relationships remain consistent and impactful.
• This role requires someone who can balance creative judgment with business understanding while guiding teams and supporting the long-term growth of the cluster.

What will you do

• Co-own the overall direction and health of the cluster alongside senior leadership.
• Ensure brands align to a clear strategic and creative direction across campaigns and ongoing work.
• Maintain consistency in narrative, quality, and ambition across brands within the cluster.
• Identify opportunities for account mining, scope expansion, and long-term brand growth.
• Support the development of larger campaign ideas and ecosystem thinking across formats such as content, video, influencers, and activations.
• Partner with Creative, Strategy, and Business teams to align brand initiatives with broader business goals.
• Build strong relationships with key client stakeholders and participate in strategic discussions around brand direction and growth opportunities.
• Handle sensitive conversations or escalations with maturity and clarity when required.
• Mentor and guide Account Managers and Senior Account Managers within the cluster.
• Ensure teams have clear direction, accountability, and support in managing their brands.
• Oversee planning and prioritisation across multiple mandates while balancing BAU work, campaigns, and new initiatives.
• Ensure teams operate with strong coordination, structure, and clarity across deliverables.