Sr Client Service Executive
Medusind Solutions · Tiruchirappalli · onsite · Posted 42d ago
Undisclosed1–6 yrsfulltimeSourced from
About a minute. You'll make an account on the way through.
About this role
Medusind Solutions India Private Limited is seeking a motivated Senior Client Service Executive to join our Delivery_Medical RCM_Ops Management team. Working the night shift, you will engage in outbound voice processes such as insurance claim status verification, denial documentation, patient and provider outreach, and AR reporting, ensuring compliance with client SLAs and Medusind s quality standards.
- Freshers or candidates with 1+ year of voice-based experience.
- Any undergraduate or graduate degree.
- Excellent verbal communication skills in English.
- Willingness to work night shift (8 pm-5 am or 5:30 pm-2:30 am).
- Basic understanding of medical billing or RCM concepts (preferred).
- Proficiency with computer applications and client-specific software.
- Strong attention to detail and data accuracy.
- Ability to meet SLA targets consistently.
- Team player with a collaborative mindset.
- Awareness of compliance, information security, and quality guidelines.
- Make outbound calls to insurance carriers for claim status and eligibility verification.
- Document claim denials and initiate appropriate follow-up actions.
- Contact insurance carriers based on client-provided appointments.
- Prepare and reconcile outstanding claims and accounts receivable reports.
- Call insurers to obtain status of unpaid claims.
- Perform any voice-based process as required (insurance follow-up, patient calling, provider outreach, etc.).
- Maintain accurate individual daily logs.
- Achieve assigned targets with speed and accuracy in line with client SLAs.
- Collaborate with team members and assist them to meet shared goals.
- Escalate issues to seniors promptly and adhere to information security and quality policies.
Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.
Sourced from naukri
Skills
Eligibility VerificationOutboundoutbound callspatient callingSLAAccounts ReceivableMedical BillingCommunication SkillsInformation Securitycompliance
About Medusind Solutions
Medusind Solutions
IT Services & Consulting
1.9k+
employees
2002
24 years old
Mumbai,Maharashtra
India
₹3.7L PA avg
Avg at Medusind Solutions
About
Medusind Solutions delivers technology-driven services to healthcare organizations, improving operational efficiency and profitability while adapting to the evolving healthcare landscape.
Industries
IT Services & ConsultingInternetSoftware Product
Employee ratings
10 reviews
3.5/ 5
Culture
4.3
Career growth
3.6
Work-life
3.9
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