GURUGRAM · FULLTIME
Sr C&E Manager
Hilton
Gurugram · onsite · Posted 44d ago
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Undisclosed8–13 yrsfulltimeGurugram
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Section · 01
About this role
SECTION1: MAIN DUTIES
- To maximise conference and banqueting revenue and profit through pro-active selling techniques, calendar/time management, and pricing strategy
- Ensure the highest standards of conference and banqueting business processes
- Ensure the C and E Sales Team has the skills and knowledge required for high-level performance
- Implement an effective selling strategy and ensure this strategy is understood and executed by all Team Members
- Ensure fairness in vendor selection and with vendor pricing, such that non-contracted customers receive the same rates (quotes) regardless of the chosen booking channel used
- Ensure company/department specific induction/onboarding plan for Revenue/C and E/ Reservations Managers is identified, executed, and in coordination with the relevant Human Resource Manager and Regional Director of Revenue
- Maintain consistent communication with the Training and Development department to ensure Teams at all levels are trained and developed through the use of structured training calendars and programs
- Maintain strong internal control of the working environment, such that it is always in compliance Hilton and the Hotel brands policies and procedures
- Ensure communication meetings occur and are accompanied by documentation/minutes on a monthly basis
- Manage staff performance in compliance with company policies and procedures
- Recruit, manage, train and develop the C and E Team
- Administration
- To participate in monthly staff meetings and daily follow up action briefings
- To formulate and upgrade (minimum once per year) a department operations manual, which is accessible at all times to all staff,
- Detailing product specifications, standards of performance, policies and procedures in accordance with company policy.
- To monitor on a weekly basis the information, condition with relevance of department o notice boards.
- To actively participate in Employee Engagement, Guest Satisfaction, and TQM projects.
- Relieve any colleagues or assume in charge role of department in absence of Assistant Director of Sales or Director od Sales
- Ensure current knowledge of key hotel and department financial targets
- To maintain a working knowledge of key costs associated with securing / maintaining
- any particular account or booking to Assist in the preparation of budgets / forecasts / business plans as and when o required
- Negotiation Skills
- Ability to persuade convinces and influences others.
- Ability to CLOSE the sale.
- To have patience and take setbacks positively. Able to present information logically
- and confidently verbally and in written form
Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.
Sourced from naukri
Section · 02
Skills
forecastsguest satisfactionNegotiation Skillspricing strategyVendor selectionOnboardingEmployee Engagementtime managementoperationsSalesAdministrationcomplianceTraining And Development
Section · Company
About Hilton
Hilton
Hospitality
3.1k+
employees
1919
107 years old
Mclean, Virginia
United States (USA)
About
Hilton's portfolio of hotels and distinct brands across the globe.
Industries
HospitalityTravel & Tourism / Hospitality
Employee ratings
580 reviews
4.1/ 5
Culture
4.0
Career growth
3.6
Work-life
3.9
Employees rate it well for
Senior Management48Work Environment42Team Members36Salary31Career Growth29
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