Sr. Business Operations / PMO

Job Description PMO / Sr. Business Operations

Location: Bangalore / Hybrid

Employment Type: Full-Time

About the Role

We are looking for an experienced and highly organized PMO / Business Operations professional to support project governance, business operations, reporting, resource management, and cross-functional coordination.

The ideal candidate should have strong experience in PMO activities, business operations, project governance, MIS reporting, resource planning, financial tracking, process management, and stakeholder coordination.

The person will work closely with Business Leaders, Project Managers, Delivery Teams, Finance, HR, Recruitment, and Clients to ensure smooth execution of operational and project-related activities.

Key Responsibilities:

1. PMO & Project Governance

• Establish and maintain PMO processes, standards, templates, and governance frameworks.
• Track project milestones, deliverables, dependencies, risks, and action items.
• Maintain project trackers and ensure timely updates from Project Managers.
• Conduct regular project status reviews and follow up on pending actions.
• Prepare project status reports and management dashboards.
• Monitor project health, timelines, resource utilization, and key deliverables.
• Support Project Managers with project planning, documentation, and governance activities.

2. Business Operations

• Support day-to-day business operations and management activities.
• Coordinate with various departments to ensure smooth execution of business processes.
• Identify operational gaps and recommend process improvements.
• Develop and maintain SOPs, workflows, trackers, and operational dashboards.
• Monitor operational KPIs and ensure timely reporting to leadership.
• Support management with business reviews, operational analysis, and decision-making information.

3. MIS & Management Reporting

• Prepare weekly, monthly, and quarterly MIS reports for management.
• Create dashboards covering:
• o Revenue
• o Project status
• o Resource utilization
• o Headcount
• o Hiring
• o Attrition
• o Billing
• o Project profitability
• o Customer accounts
• o Delivery metrics
• Consolidate information from different business functions and provide accurate management reports.
• Analyze trends and highlight key deviations, risks, and areas requiring management attention.

4. Resource Management

• Track resource allocation across projects and accounts.
• Maintain resource utilization and availability reports.
• Work with Delivery and Project Managers to identify resource requirements.
• Track upcoming resource roll-offs and project extensions.
• Coordinate with Recruitment/HR for new resource requirements.
• Maintain resource movement, onboarding, allocation, and exit trackers.
• Identify potential resource gaps and communicate them proactively.

5. Financial & Commercial Operations

• Coordinate with Finance and Business teams on project financial tracking.
• Monitor project budgets, billing, invoicing, POs, and revenue-related information.
• Track utilization, billable/non-billable resources, and project margins.
• Support monthly financial reviews.
• Track outstanding invoices, PO renewals, contract extensions, and commercial dependencies.
• Prepare financial and operational reports for management review.

6. Client & Stakeholder Coordination

• Coordinate with internal and external stakeholders for project and business requirements.
• Support client review meetings and prepare relevant reports and presentations.
• Maintain action trackers and ensure closure of agreed activities.
• Follow up with stakeholders on critical dependencies and escalations.
• Support account managers and delivery leaders with business reviews.

7. Process Improvement

• Identify inefficiencies in existing business and project processes.
• Develop and implement process improvements and automation opportunities.
• Standardize operational processes across projects and teams.
• Maintain process documentation and ensure adherence to defined SOPs.
• Support internal audits and ensure PMO documentation is audit-ready.

8. Risk & Issue Management

• Maintain project and operational risk registers.
• Track risks, issues, dependencies, and mitigation plans.
• Escalate critical risks to the appropriate leadership team.
• Monitor action items until closure.
• Support business continuity and operational risk-management initiatives.

9. Leadership & Management Support

• Prepare presentations and dashboards for leadership meetings.
• Support monthly/quarterly business reviews.
• Provide data-driven insights to leadership.
• Coordinate management meetings and maintain action trackers.
• Support special projects and strategic initiatives assigned by leadership.

Mandatory Skills

• Strong experience in PMO / Business Operations.
• Strong understanding of project governance and operational processes.
• Excellent MS Excel skills.
• Strong experience in MIS reporting and dashboards.
• Good knowledge of PowerPoint and business presentations.
• Experience with project/resource tracking tools.
• Strong analytical and problem-solving skills.
• Excellent stakeholder-management and communication skills.
• Ability to work with multiple teams and manage competing priorities.
• Strong follow-up and coordination skills.