Job Summary
Join a global organization as a senior business analyst focused on Dynamics 365 solutions for project operations and field services working in a hybrid day shift model. Apply deep domain and technical expertise to analyze complex business processes design scalable configurations and guide stakeholders through transformation initiatives that improve operational efficiency and deliver lasting value for customers and communities.
Responsibilities
Drive comprehensive discovery sessions to analyze business processes across project operations and field services translating complex requirements into clear Dynamics 365 solution scopes that support measurable operational improvements and stakeholder satisfaction.Collaborate closely with cross functional teams to define end to end business workflows in Dynamics 365 project operations ensuring alignment with financial controls resource management practices and long term organizational objectives.Design detailed configuration solutions within Dynamics 365 field services to optimize scheduling work order management and asset tracking focusing on reliability service quality and reduction of operational bottlenecks.Develop clear business requirements and user stories for Dynamics 365 phones and tablets usage ensuring mobile experiences are intuitive performance oriented and supportive of field workforce productivity and data accuracy.Configure Dynamics 365 environments for project operations and field services including entities forms views and business rules to enable streamlined user journeys and robust governance over enterprise data.Conduct impact analysis for proposed enhancements across Dynamics 365 modules evaluating process dependencies data integrity risks and user adoption considerations to recommend practical and sustainable solutions.Facilitate workshops and demonstrations to help stakeholders understand Dynamics 365 capabilities guiding decision making on configuration options that best fit strategic goals and operational realities.Create detailed functional specifications and configuration documentation for Dynamics 365 implementations ensuring traceability between business objectives solution design and ongoing support activities.Coordinate hybrid working routines with stakeholders and project teams using digital collaboration tools to maintain continuity of analysis activities and ensure timely communication of project status and deliverables.Lead user acceptance testing planning and execution for Dynamics 365 solutions defining test scenarios that reflect real world business usage and capturing feedback to refine configurations before production rollout.Provide structured business analysis support for change requests and production issues in Dynamics 365 assessing root causes and recommending adjustments that enhance system stability and business value.Mentor junior analysts on Dynamics 365 business analysis practices sharing techniques for requirement elicitation process mapping and configuration understanding to strengthen team capabilities.Champion continuous improvement by monitoring key performance indicators and user feedback related to Dynamics 365 solutions proposing enhancements that help the organization deliver better services to clients and communities.Qualifications
Demonstrate seven to eleven years of business analysis experience with a strong focus on translating complex business challenges into practical Dynamics 365 solutions that deliver tangible operational benefits.Bring proven expertise in Dynamics 365 project operations including resource planning project financials and delivery tracking with the ability to configure and refine these capabilities to match organizational needs.Possess hands on experience in Dynamics 365 field services covering work order lifecycle scheduling optimization and service reporting with a track record of enhancing field efficiency through thoughtful configuration.Show practical proficiency with Dynamics 365 phones and tablets by designing and validating mobile scenarios that enable field teams to capture accurate data and access critical information while on the move.Apply advanced Dynamics 365 business analysis skills to create process maps gap analyses and solution recommendations that align technology investments with strategic business outcomes.Utilize strong Dynamics 365 configuration capabilities to set up entities business rules security models and views in a way that supports data integrity compliance requirements and user experience goals.
