Sr Business Analyst

Job Summary


Skills and Competencies

• Minimum 7 years of hands-on experience in SAP S/4HANA SD module including configuration, customization and enhancement.
• Strong functional expertise of order-to-cash business processes with cross functional integration knowledge and Customer Billing, Credit Management.
• Experience with global SAP implementations including regions such as US, EMEA, APAC, and LATAM.
• Experience in SAP integrations (inbound/outbound) with Salesforce (SFDC).
• Expertise in SAP SD integration with Vertex or similar tax solutions for tax determination and calculation.
• Practical experience in designing, customizing, and troubleshooting Global Invoice Templates, including form building using tools like Adobe Forms or SmartForms.
• Preferred: Knowledge of ABAP and debugging skills; experience in developing and conducting end-user training.
• Collaborative Independent Working Style: Proven ability to work independently in fast-paced, dynamic environments while effectively collaborating with business stakeholders, technical teams, and external consulting partners in a global matrix structure.
• Project Team Leadership: Strong project and team management skills with experience leading small to medium initiatives, managing competing priorities, and consistently meeting tight deadlines under pressure.
• Analytical Solution-Oriented Approach: Excellent problem-solving and analytical abilities to diagnose complex issues, implement effective solutions, and drive continuous system improvements with minimal supervision.
• Effective Communication Training: Exceptional communication skills with the ability to translate complex technical concepts into business-friendly language, backed by strong documentation expertise and experience in delivering end-user training across global teams.

Qualifications


Responsibilities

• Support SAP Finance and SD Functions: Provide end-to-end support for SAP Finance and S/4HANA SD modules, including troubleshooting, configuration, maintenance, and enhancements to meet business needs.
• Business Process Analysis Solutioning: Conduct detailed analysis of complex business requirements, translate them into system solutions, and identify opportunities for process improvements and system enhancements.
• Configuration Customization: Perform hands-on configuration and customization of SAP S/4HANA SD module; design, structure, and implement solutions aligned with internal standards and business objectives.
• Workshops Requirement Gathering: Facilitate workshops and collaborate with business stakeholders to gather and validate business requirements, ensuring accurate documentation and mapping to system functionalities.
• Functional Documentation Testing: Create and maintain functional design documents, test cases, and test results; support full-cycle testing activities and address any identified issues or gaps.
• Reporting Query Development: Support reporting and data needs by defining specifications, coordinating report/query development, conducting testing, and ensuring data integrity.
• Training User Support: Train, coach, and mentor SAP Super Users, Business Process Owners, and Leads; provide guidance to junior staff on user issues and project-related activities.
• Incident Request Resolution: Resolve service request tickets in line with SLAs and act as a liaison between the business and technical teams for issue analysis and resolution.
• Deployment Post-Production Support: Support the deployment of production applications, manage post-go-live activities, and contribute to successful cutovers and system transitions.
• Project Upgrade Participation: Actively participate in system upgrades, enhancements, and project implementations as required, including scoping, estimation, and application support.

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