Sr. BSA, Cloud Order Management

Job Description

Duties & Responsibilities:

• Serve as the primary contact for supporting the operational end user functions on any issues that may arise from capture to resolution.
• Support any project related requests from the US BSAs regarding and not limited to enhancement, setup, implementations requirements. That can include collection of requirements but also testing life cycle before delivery to production under the supervision of the US BSA.
• Support the US BSA who is responsible for collaborating closely with business stakeholders, gather and analyze business requirements, identify process improvement opportunities, and translate them into effective Oracle Cloud solutions.
• Design, configure, and optimize Oracle Cloud Order Management functionality to meet evolving business needs, adhering to best practices and company procedures.
• Create functional design specifications, configuration documentation, user stories, and test scenarios to facilitate the implementation of IT solutions.
• Execute and coordinate testing activities (e.g., unit testing, integration testing, user acceptance testing) to ensure system functionality and data integrity.
• Partner with technical teams (developers, architects) to design and test integrations between Oracle Cloud Order Management and other internal or external systems (chiefly the EBS version of Oracle WMS).
• Under the supervision of the US BSA, provide training and support to end-users on new functionalities, process changes, and system usage, including creating and updating training documentation.
• Troubleshoot and resolve complex system issues, define root causes, and propose temporary or permanent solutions.
• Research and evaluate emerging technologies and solutions within the Oracle Cloud ecosystem and the broader Order Management landscape, identifying opportunities for innovation and optimization.
• Contribute to the development and improvement of department standards, processes, and documentation.
• Stay current with the latest Oracle Order Management and Product Management Cloud features, functionalities, and best practices.

Minimum Qualifications Minimum & Preferred Qualifications and Experience:

• Minimum of 5-10 years of experience as an Oracle Business Systems Analyst or Functional Consultant, with a strong focus on Order Management and related core functionalities like configurator.
• At least 2-3 years of hands-on experience implementing and supporting Oracle Fusion Cloud Order Management, including demonstrated experience with the Configurator module.
• Deep functional knowledge of core Oracle Cloud Order Management modules, including Order Capture, Order Processing, Pricing, Shipping Execution, Global Order Promising (GOP), and Supply Chain Orchestration.
• Experience with at least one full lifecycle implementation of Oracle Order Management or related SCM modules in a cloud environment.
• Thorough understanding of order-to-cash (O2C) processes and their integration with other modules like Inventory, Manufacturing, Procurement, Finance, and Warehouse Management.
• Experience with Agile methodologies and working in a Scrum development environment.
• Strong analytical, problem-solving, and decision-making skills.
• Excellent communication (written and verbal), interpersonal, and presentation skills.
• Ability to work independently and collaboratively in a fast-paced, multi-project environment, supporting multiple internal customers.
• Proficiency in Microsoft Office Suite (Word, Excel, Visio) and familiarity with project management tools (e.g., Jira).

Preferred Qualifications

• Familiarity with Product Management Cloud
• Familiarity with other Oracle Cloud SCM modules (e.g., Inventory, Costing, Manufacturing, Procurement, WMS/LogFire).
• Familiarity with Oracle EBS (on-premise) Order & Fulfillment apps (e.g. Order Management, Advanced Pricing, Configurator & WMS)
• Experience with reporting tools such as MS Power BI, OTBI, BI Publisher, etc.
• Knowledge of industry best practices and standards for order management and supply chain processes.
• Experience with integrating Oracle Cloud Order Management to other systems (e.g. Salesforce, PLM systems, etc.)

Education Bachelor's degree in Computer Science, Information Systems, Business Administration, or a related field; equivalent experience may also be considered.