Sr. BMC Helix AIOps Event & Automation Engineer

Role: Sr. BMC Helix AIOps Event & Automation Engineer

Years Of experience: 4 + Years of professional experience. Work Location: Pune, Maharashtra.

Work mode: Hybrid (Highly Flexible)

Experience: 4+ Years of Professional experience in BMC Helix Aiops

Role Summary

Own the event intelligence and automation layer correlating monitoring signals into actionable insights, reducing noise, and driving remediation through integrations with ITSM and monitoring tools.

Must-Have Skills

• BMC Helix Operations Management (On-Prem): hands-on administration and configuration.
• Event correlation, noise reduction, situation management hands-on rule design.
• AIOps concepts: anomaly detection, baselining, root cause isolation.
• Monitoring tool integration (at least 12 of Nagios/SolarWinds/PRTG/Splunk) with Helix AIOps.
• Scripting/automation (Python/Shell/PowerShell) for remediation workflows.
• ITSM integration (Helix ITSM) and working ITIL knowledge.

Good-to-Have Skills

• Dashboarding/visualization experience (Helix Dashboards or equivalent).
• Familiarity with CMDB data structures (as a consumer, not owner).
• Hybrid environment and modern observability tool exposure.
• BMC Helix AIOps certification.

Key Responsibilities

• Administer BMC Helix Operations Management (On-Prem), including event ingestion pipelines.
• Design and tune event correlation, noise reduction, and situation management rules.
• Apply AIOps concepts anomaly detection, baselining, root cause isolation to reduce alert fatigue.
• Integrate monitoring tools (Nagios, SolarWinds, PRTG, Splunk, etc.) with Helix AIOps via APIs/connectors.
• Build automation/self-healing workflows using Python, Shell, or PowerShell.
• Integrate AIOps output with Helix ITSM, aligned to ITIL incident/problem management processes.
• Design service-aware monitoring and alerting, consuming topology from the CMDB Data Architect.
• Build dashboards and visualizations (Helix Dashboards or similar) for operational reporting.

Why the position is open?

Automotive Components manufacturing group works at 127 work Locations across globe and the are going through transformation to adapt BMC which had Successfully implemented in pilot locations and BUs as ITSM for their Business needs like Incident, Asset, configuration and Change management, they are looking for passionate professional who had Worked on BMC tools to expand the project across different Geographical and Organizational business units.

Business Challenge/Project

Develop, customize and Configure BMC tool Based on Business needs of global automotive component manufacturing group and help Scale and deploy across company.

Candidate value Proposition

• Opportunity to Work with Global organization.
• Opportunity to Deploy BMC ITSM across locations and Bus with complex structure and businesses.
• Mahle works with entire Tool chain of BMC (except Control M) in their implementations. So candidate will get exposure to work with latest products and solutions of BMC at scale.
• You will get to be part of teams that Helps in shaping the tool to streamline business operations across company.

About the Client/Project:

The Global Automotive components development group is a leading global development partner and automotive industry supplier headquartered in Stuttgart, Germany. Founded in 1920, the tech group has grown into an international powerhouse. Statistically, one in every two vehicles globally is equipped with MAHLE components.

Global Footprint: Operates across 5 continents with 127 production locations and 11 major R&D centers.