Sr Bank Officer - MFIB - Sales & Services
AU Small Finance Bank · Motihari · onsite · Posted 45d ago
Undisclosed5–7 yrsfulltimeSourced from
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About this role
:- AU Small Finance Bank Limited is seeking an experienced and dynamic professional to lead and drive sales and service initiatives within the Microfinance and Individual Banking (MFIB) segment. This role demands a strategic thinker with a strong understanding of financial products, customer relationship management, and regulatory compliance in the financial services industry. The incumbent will be responsible for managing a team, achieving sales targets, enhancing customer satisfaction, and ensuring seamless service delivery. This position requires a proactive leader who can navigate the complexities of the banking sector, foster strong client relationships, and contribute to the bank's growth and market presence in the microfinance domain.
Disclaimer: This job posting and Location has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.
Responsibilities:-
- Develop and implement sales strategies to achieve and exceed targets within the Microfinance and Individual Banking segment.
- Lead, mentor, and manage the sales and service team to ensure high performance and adherence to bank policies.
- Build and maintain strong relationships with clients to understand their financial needs and provide tailored banking solutions.
- Ensure compliance with regulatory requirements and internal controls related to sales and service operations.
- Monitor market trends and competitor activities to identify new business opportunities and enhance product offerings.
- Coordinate with cross-functional teams including credit, operations, and risk management to facilitate smooth service delivery.
- Analyze sales data and prepare detailed reports for senior management to inform strategic decision-making.
- Drive customer engagement initiatives to improve satisfaction, retention, and loyalty within the MFIB segment.
- Conduct regular training sessions for the team on product knowledge, sales techniques, and customer service excellence.
- Manage escalations and resolve complex customer issues promptly to maintain the banks reputation and trust.
Skill:-
- Microfinance Sales Strategy
- Customer Relationship Management (CRM)
- Regulatory Compliance in Banking
- Team Leadership and Development
- Financial Product Knowledge
- Market Analysis and Competitor Benchmarking
- Data-driven Sales Reporting
- Customer Engagement and Retention
- Conflict Resolution and Escalation Management
- Cross-functional Collaboration
Preferred Qualifications:-
- Bachelors degree in Finance, Business Administration, or a related field; MBA or equivalent postgraduate qualification preferred.
- Minimum of 5-7 years of experience in sales and service roles within the banking or financial services sector, with a focus on microfinance or retail banking.
Key Performance Indicators: #*Key Performance Indicators*#
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Required abilities
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- Compliance Related: #*Compliance Related*#
- Union Affiliation: #*Union Affiliation*#
Disclaimer: This job posting and Location has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.
Sourced from naukri
Skills
Customer ServiceCustomer Engagementcustomer satisfactioncrmBanking SolutionsFinancial ProductsBankingBank OfficerBanking SectorAdministrationcompliancefinanceEscalation Management
About AU Small Finance Bank
AU Small Finance Bank
Banking
50.9k+
employees
1996
30 years old
Jaipur, Rajasthan
India
About
AU Small Finance Bank offer banking services such as personal banking, online banking, internet banking, business & corporate banking, insurance, loans, investments, retail banking & much more.
Industries
BankingFinancial Services
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