Sr. Associate US Insurance

Sr. Associate Transaction Processing Insurance

Location: Kochi, Kerala
Work Mode: Work from Office
Process: Voice – US Insurance
Shift: Rotational / US Night Shifts
Experience: Relevant experience in Insurance / Claims / Healthcare / Leave Administration / Contact Centre Operations
Salary: 3 – 6 LPA
Joining: Immediate Joiners Preferred

About the Role

We are looking for a Sr. Associate – Transaction Processing – Insurance to join a leading IT firm in Kochi. The ideal candidate should have experience in US Insurance, Claims Processing, Healthcare Operations, Disability or Leave Administration, along with strong voice-process and communication skills.

Key Responsibilities

• Handle complex insurance and benefit administration activities with minimal supervision.
• Review claim-related documentation and determine appropriate next steps.
• Communicate with providers, clients, and other stakeholders to obtain required information.
• Manage follow-ups and resolve pending or outstanding requests.
• Process transactions accurately while meeting quality, productivity, and SLA standards.
• Identify, investigate, and resolve processing exceptions.
• Maintain accurate and complete process documentation.
• Support multiple product lines, processes, and workflows.
• Assist in training, coaching, and knowledge sharing within the team.
• Escalate complex issues and exceptions to the appropriate leadership team.
• Identify opportunities for process improvement and operational efficiency.

Candidate Requirements

• Graduate in any discipline or equivalent work experience.
• Experience in US Insurance, Claims Processing, Healthcare Operations, Disability, or Leave Administration is preferred.
• Prior experience in a voice/contact centre process is required.
• Strong verbal and written English communication skills.
• B2-level communication proficiency or equivalent.
• Ability to work independently with minimal supervision.
• Strong attention to detail and problem-solving skills.
• Willingness to work in rotational US night shifts.
• Immediate joiners preferred.

Compensation

3 LPA – 6 LPA, depending on relevant experience, last drawn salary, and supporting salary documents.

Why Join?

• Opportunity to work with a leading IT organization.
• Exposure to US Insurance and international processes.
• Career growth opportunities in Insurance / Healthcare operations.
• Professional work environment with opportunities for learning and development.

Location: Kochi
Work from Office
US Rotational Night Shifts

Interested candidates can apply with their updated CV.