Sr. Associate Support Engineer, Security

Job Summary

This position will report directly into the Manager - Security Products and Services/Director of Global Security Services.

The role of the Sr. Associate Support Engineer, Security is to implement, administer and support the Rimini Street security solutions under the guidance of a Security Solutions Architect. SPSE will follow the project plans and apply the best practices to work with the client s IT teams to implement the security products under the guidance of a Security Solutions architect. These products will be implemented in client s on-premise or cloud IT landscapes where the various business critical applications such as Oracle EBS, Peoplesoft, SAP, JDE, Hyperion etc., are hosted for Rimini Street clients. The SPSE will be responsible for successful implementation, integration and verification of the security solutions following the deployment project plan during the installation phase. The SPSE is responsible to collaborate with Global Security Services (GSS) teams for post-implementation support including but not limited to the application security policy maintenance, installation of security patches and security software updates. The SPSE will also be responsible for complete monitoring, reporting, troubleshooting and managing the security solution. The position will also be responsible to work very closely with the Security Solutions Architects to improve the product implementation and adaptation process by providing valuable feedback.

Essential Duties and Responsibilities

• Installation, configuration and troubleshooting of security products using the repeatable project plans under the guidance of Security Solutions Architects.
• Work with the client s IT teams to integrate the solution with various SIEM solutions
• Provide complete post-implementation monitoring and provide various weekly/monthly/quarterly reports for the client as defined in the signed SOW.
• Document various client implementation configurations and keep the configuration documents up to date.
• Assist the client s Primary Support Engineer and the account managers with the data to be shared with the client for various business reviews.
• Work with the Onboard Project Managers (OPMs) to provide the status of the projects during the initial implementation stages.
• Manage the security products related support cases for proper and timely updates in accordance to the SLAs for various clients.
• Manage the product issue log and work with the Senior Solutions architects to provide the needed assistance for troubleshooting of product specific issues.
• Create and manage the status updates for project plans utilizing the templates for all security products related projects for general product onboarding, professional services and managed services maintaining Rimini Street s high standard SLAs and quality.
• Self-training to learn the new security products for efficient implementation and support.

Qualifications

• Good understanding of various tiers of technology stacks e.g., network, application servers, database servers, etc.,
• Installation and configuration experience of various types of software following Installation configuration manuals.
• Good trouble-shooting skills and tenacity in problem solving
• Good customer service skills and the ability to build long term, successful working relationships with Clients
• Proven experience as a key contributor for various IT projects, ensuring overall success of professional and managed services.

Preferred Qualifications

• Experience with installation and configuration of new products following the product documentation and best practices
• Good understanding of Industry leading security solutions and implementations architectures for products like Database Activity Monitoring, Application Monitoring and virtual patching.
• Good understanding of generic IT infrastructure in public clouds like AWS, Azure and GCP as well as private cloud providers with global and local scale
• Experience in following managed services or professional services offering and meeting contractual SLAs. Consulting background supporting various clients.
• knowledge of IT security concepts and practices such as virtual patching, cloud security, encryptions, identity management

Location

• Hyderabad, India

Education

• Bachelors Degree in Computer Science, Computer Engineering or related field

Experience

• 3+ years relevant experience with IT procedures
• 3+ years experience with DataCenter Operations both in house and outsourced
• 3+ years experience with software installation, configuration and troubleshooting.
• Strong analytical and problem-solving skills

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.