Sr. Associate Support Engineer, SAP

Job Summary

This role of SAP Fiori/UI5 - Sr. Associate Support Engineer (AMS) is to provide exceptional remote-based support for mission-critical SAP applications as part of our global customer support team. The position has the responsibility for researching, troubleshooting and supporting of multiple SAP global clients who use both 4.x, ECC environments latest environments. Role demands proficient communication skills to do requirement gathering, replicating production issues, stakeholder (internal / external) understanding, adhering to time tracking, adhering to SLAs, and ensuring utilization as per expectations.

Essential Duties and Responsibilities

• Level 2 Support across - Incident Management, Problem Management, Service Requests, Enhancements, and small projects working on tickets
• Incident Management:
  • Analyzing bugs, defects in the production environment within SLA timelines
  • Replicating issues by coordinating with technical developers and other modules consultant based on issue nature
  • Coordinate with business users for testing bug fixing, testing the message and flows
  • Workaround for high priority tickets
  • Root cause analysis and documentations based on requirement to ensure continuous improvement
• Service Request Management:
  • How to documentations on existing configurations
  • Master data changes / config changes
• Enhancements / Projects:
  • Estimate Enhancements the integration projects through various phases from gathering business requirements/Developing/Testing and deployment
  • Gathering and analyzing business/functional requirements and translating them into design specifications
  • Working experience on complex customization of programs, reports
  • Writing unit test scripts and conducting unit and integration tests for the customizations
  • Support UAT tests and participate in Cut-Over activities alongside post production changes and hyper care
  • Support the assessment of change requests (corrections, enhancements), proposing and developing solutions
• Taking business transition from incumbent vendors / client IT during new client engagement onboarding phase
  • Attending knowledge sharing sessions Documentations
  • Participating in Job shadow, Reverse Job Shadow phases
• Monitoring Alerts if any on client environment via Rimini Street based tools and or client based tools and addressing them on time
• Ensure compliance with the clients IT processes internal time tracking
• Working on client support timelines based on geography
• Performance tuning of existing process to contribute on Continuous Improvement

Additional Duties and Responsibilities

• Other job related duties and responsibilities may be assigned from time to time based on progression and nature of opportunities
• Be a pro-active contributor to a support organization which is running 24x7x365, this will require the ability to work flexible hours, including evenings, weekends and holidays and monitoring email regularly outside standard business hours

Location

• Hyderabad, India

Education

• Bachelor Degree in Computer Science or related field or equivalent experience.

Language

• Fluent English is mandatory, any other international languages is a plus.

Work Experience

• 3 to 5 years

Must have Skills

SAP Fiori/UI5 and ABAP on HANA Module in SAP with the following additional functional capabilities,

• Serve as key team member for AM Projects and work on incidents, service requests, problem tickets and enhancement tickets.
• Technical understanding at ABAP level (Ability to debug standard transactions)
• Fiori Elements: Strong experience building metadata-driven applications using templates such as List Report, Object Page, and Analytical List Page.
• SAPUI5 / OpenUI5: Deep technical proficiency in JavaScript, HTML5, CSS3, MVC architecture, data binding, and fragment utilization.
• Responsive Design: Ability to develop fluid layouts that adapt across desktop, tablet, and mobile devices using SAPUI5 layout controls.
• OData Services: Expertise in developing, extending, and debugging OData V2/V4 services using SAP Gateway (SEGW) or CDS-based RAP/CAP models.
• ABAP Basics: Strong understanding of ABAP OOPs, structures, BAPIs, and table structures to successfully integrate front-end apps with backend business logic.
• Fiori Launchpad (FLP): Competence in FLP configuration, including creating semantic objects, tiles, target mappings, catalogs, and spaces/pages.
• Modern Tooling: Daily proficiency using Business Application Studio (BAS), VS Code, SAPUI5 CLI, and Git for version control.
• Cloud On-Premise: Experience with deployment mechanisms on both SAP BTP (Cloud Foundry) and SAP NetWeaver Front-End Server.
• Hands-on experience in CDS Views, AMDP, OData service development, BADI, User

Disclaimer: This job posting and Location has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.