Sr Associate / Specialist - Health Underwriting & TeleMER(Doctor Only)
Acko · Bengaluru · onsite · Posted today
About a minute. You'll make an account on the way through.
About this role
Job Description
We are seeking a customer-centric doctor professional to manage the end-to-end pre-policy underwriting journey.The RM Doctor conducts Tele-Medical Evaluations (Tele-MER), coordinates medical requirements, engages with customers, and collaborates with underwriting and operations teams to enable accurate and timely policy decisions.
Key Responsibilities
- Conduct Tele-MER call and capture accurate medical disclosures.
- Own assigned cases from allocation to underwriting decision/reproposal closure.
- Explain Add Info, PPMC and reproposal outcomes to customers.
- Coordinate PPMC scheduling and laboratory availability.
- Perform proactive follow-ups for Tele-MER, Add Info, PPMC and callbacks.
- Maintain real-time updates in underwriting systems and productivity trackers.
- Collaborate with CMU, Operations and Pre-Sales teams.
- Ensure compliance with SOPs, quality standards and audit requirements.
Qualifications
- BAMS/BHMS/BPT/BDS/BUMS/PharmD degree from a recognized institution.
- Valid Medical Council registration.
- Experience in clinical practice, telemedicine or health insurance preferred.
Core Competencies
- Clinical assessment
- Customer communication
- Documentation accuracy
- Analytical thinking
- Time management
- Stakeholder collaboration
Success Measures
- Timely Tele-MER completion
- High documentation quality
- Excellent customer experience
- SLA adherence
- Process compliance
- Productivity targets achieved
Sourced from naukri
Skills
About Acko
Acko
Mumbai
US
About
ACKO is the protection destination for over 200 million tech-savvy families across India, protecting their families, assets and money. Launched in 2016, ACKO started by reimagining insurance, making it simple, hassle-free and customer-first. Today, our mission goes beyond that: we aim to touch the lives of 1 million users, building products that solve real-world problems with technology at the core.
We are not just another insurance company, our DNA is product-tech, and our approach is bold, innovative, and digital-first. From zero commission, zero paperwork, and instant renewals to same-day claims settlements and app-based tracking, ACKO is a Welcome Change from traditional insurers.
But what truly sets us apart? Our people. At ACKO, every Ackers voice and ideas matter. Were a vibrant, inclusive team of creators, thinkers, and doers, building products that redefine protection while ensuring each Acker grows, thrives and does meaningful work.
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