Sr Associate Software Engineer

Job Summary

Senior Associate Software Engineer

As our Senior Software Engineer in our Delivery and Support team, you will keep Send s underwriting platform running well for our customers. You'll predominantly own application and production support for live customer environments, working closely with the customer implementation projects at the point of handoff. This role sits alongside our core product engineering team rather than within it. You'll work closely with Delivery, Product, Engineering and customer stakeholders to resolve issues quickly, configure and extend the platform for each customer's needs, and feed what you learn back into the product. It suits a hands-on engineer who enjoys solving real problems that directly affect customers.

Responsibilities

• Provide application and production support for live customer environments. You ll investigate, diagnose and resolve incidents, defects and performance issues across global our customer base.
• Own issues from first report to resolution, including root-cause analysis, fixes, clear communication with customers and internal stakeholders, and steps to stop them happening again.
• Sometimes get involved with the delivery of customer implementation projects by configuring, integrating and extending the platform to meet customer requirements.
• Work with Delivery, Product and core Engineering to turn customer requirements into maintainable solutions and pass recurring issues and product gaps back to the product team.
• Build quality into delivery through unit and integration testing, troubleshooting, debugging, and maintaining reliable and performant services.
• Improve our engineering and delivery capabilities through CI/CD and deployment automation, while contributing to architectural decisions that enhance the platform s scalability and performance.

What You Bring

• At least 5 years of professional Java engineering experience, with strong experience developing backend web applications.
• Proficiency with Spring Boot, REST APIs, JPA, and Hibernate, together with experience working with relational databases such as MySQL.
• Knowledge of microservices architecture and software engineering best practices, including unit and integration testing and maintaining high code quality.
• A proactive, pragmatic approach to problem-solving, with strong communication and collaboration skills and the ability to work effectively both independently and as part of a distributed team.
• Experience with AWS, Apache Camel, Docker, Kubernetes, or other relevant cloud and DevOps technologies is beneficial.
• Experience in the insurance industry or working with insurance-related software is beneficial.

Location & Ways Of Working

Location: Mumbai or Bengaluru, India - Hybrid. Work Authorization: This position does not sponsor employment-based visas.

Send, a Duck Creek Company, operates within Duck Creek s flexible-first working model, giving employees autonomy in how they manage their day-to-day work while creating intentional opportunities for meaningful in-person collaboration.

This role is aligned to Mumbai or Bengaluru, India, and you are expected to reside within reasonable proximity to one of those locations. You will partner with your leader to participate in in-person moments that support team connection, collaboration, customer engagement, and business priorities.

At the start of your employment, your work may be performed remotely, subject to business needs and company guidelines. As Duck Creek s Flying Together approach continues to evolve, you may be expected to transition to a hybrid work arrangement, including working from a designated office location on a schedule determined by your leader and organizational needs.

The Company reserves the right to modify your work arrangement, including location expectations and in-person requirements, based on business needs, organizational policy, or regulatory considerations.

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.