Sr Associate - Service Desk ( SD1 )

• Manage and resolve complex technical issues through phone, email, or chat support.
• Provide timely and effective solutions to customer inquiries and concerns.
• Collaborate with internal teams to resolve escalated issues and improve overall service quality.
• Develop and maintain knowledge base articles to document resolutions to common issues.
• Analyze and report on service desk metrics to identify areas for improvement.
• Participate in training and development programs to enhance skills and knowledge.

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