Sr Associate - Service Desk ( SD1 )

• Manage and resolve customer complaints professionally and promptly.
• Provide technical support and assistance to customers via phone, email, or chat.
• Troubleshoot and diagnose issues using various tools and techniques.
• Collaborate with internal teams to resolve complex issues and enhance customer satisfaction.
• Develop and maintain knowledge base articles for future reference.
• Analyze customer feedback and suggest process improvements.

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