Sr Associate - Service Desk ( SD1 )

• Manage and resolve customer complaints professionally and promptly.
• Provide exceptional customer service through various channels, including phone, email, and chat.
• Collaborate with internal teams to resolve complex issues and enhance overall customer experience.
• Develop and maintain knowledge of products and services to effectively support customers.
• Analyze customer feedback and suggest improvements to processes and procedures.
• Maintain accurate records of customer interactions and transactions.

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