Sr Associate Scrum Master

Career Category Information Systems Job Description Role Overview The Scrum Master (Level 4) is a hands-on Agile delivery lead responsible for enabling high-performing teams and ensuring predictable delivery of business value.

Key Responsibilities Facilitate Agile ceremonies including Sprint Planning, Daily Stand-ups, Sprint Reviews, and Retrospectives Drive effective adoption of Agile and Scrum practices across teams Coach team members, Product Owners, and stakeholders on Agile principles and ways of working Enable teams to be self-organizing, collaborative, and high performing Identify, track, and resolve impediments impacting delivery Coordinate with cross-functional teams to manage dependencies, risks, and delivery timelines Support backlog refinement and prioritization in partnership with Product Owners Monitor sprint progress, team velocity, and delivery metrics (burndown, capacity, risks, dependencies) Prepare and communicate sprint status, delivery insights, risks, and improvement areas to stakeholders and leadership Maintain transparency of work through Agile tools (e.g., Jira, Confluence, Jira Align / Azure DevOps) Ensure alignment between business objectives and team execution Support release planning and cross-team coordination in scaled Agile environments (e.g., SAFe / ART) Promote adherence to quality standards, compliance, and regulatory requirements Drive continuous improvement through retrospectives, data-driven insights, and actionable outcomes

Basic Qualifications Any degree with 4-7 years of experience in Computer Science, IT, Engineering, Business, or related field

Preferred Qualifications 4–7 years of experience supporting Agile software delivery teams in enterprise environments Experience working across multiple Agile teams or scaled Agile frameworks (SAFe, LeSS) Experience preparing Agile delivery metrics, dashboards, and leadership updates Proven ability to: Operate as a strong individual contributor with influence beyond a single team Manage multi-team coordination and delivery ownership Bridge product, engineering, and governance layers

Experience working in healthcare, biotechnology, pharmaceutical, or other regulated environments Experience supporting enterprise platform delivery (e.g., Salesforce or similar systems) including release planning and dependency management

Required Skills Strong understanding of Scrum, SAFe, and Agile delivery practices Hands-on experience in sprint execution, backlog refinement, and impediment management Ability to analyse delivery metrics (velocity, burndown, capacity, dependencies, blockers) to drive improvements Strong stakeholder management and communication skills across business and technology teams Experience using Agile tools such as Jira, Confluence, Jira Align, or Azure DevOps

Good-to-Have Skills Agile coaching, workshop facilitation, or team enablement experience Experience working with enterprise platforms such as Salesforce Exposure to DevOps, CI/CD, or Kanban practices Experience working in global, matrixed organizations

Professional Certifications SAFe Scrum Master (or equivalent) – Required Certified Scrum Master (CSM), Professional Scrum Master (PSM), or equivalent – Preferred

Soft Skills Strong facilitation, coordination, and people leadership skills Clear and concise communication with teams and leadership Ability to manage multiple priorities in a fast-paced environment Analytical mindset with a focus on data-driven decision-making High accountability, ownership, and commitment to continuous improvement

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