Sr Associate - KAM (Retention) - Mumbai / Blr

Roles and Responsibilities

• Manage key client relationships, ensuring high levels of satisfaction and retention.
  
• Develop and execute account plans to drive business growth and revenue expansion.
  
• Collaborate with internal teams to deliver exceptional client service and support.
  
• Identify new opportunities for upselling and cross-selling within existing accounts.
  
• Analyse market trends and competitor activity to inform strategic decision-making.
  

Desired Candidate Profile

• 4 -6 years of experience in Key Account Management or a related field (e.g., Client Account Management).
  
• Proven track record of success in managing multiple clients simultaneously.
  
• Strong understanding of Key Client Management principles, including relationship building, communication, and problem-solving skills.
  
• Ability to work effectively under pressure, prioritising tasks efficiently while meeting deadlines