Sr. Associate, Drug & Health Services

Job Summary

Provides administrative support to clients and collections operations.

Essential Functions

• Manages client data and tracks onsite testing needs as well as other drug testing program requirements and updates. Enters orders for onsite visits in DISA Works. Assists clients with DISA Works training and questions. May work on TNI log.
• Responds to phone calls and emails and directs to the appropriate parties. Responds to client requests and updates clients with changes. Provides clients with additional information for their testing programs and onsite testing needs. May schedule and coordinate onsite testing with clients.
• May complete daily paperwork checking and processing as onsite teams return from runs. May perform a few walk-in drug and alcohol screens as needed.
• Performs other related duties as assigned.

Essential Qualifications

• High school diploma; some college or certification in the medical field preferred
• Previous experience utilizing customer service skills
• Prior experience in the drug testing industry

Physical Requirements

• Speak, read and write fluently in English. Sight and hearing. Lift up to 30 lbs.). Ability to climb stairs frequently.

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