Sr. Associate, Drug & Health Services

Job Summary

Provides administrative support to clients and collections operations.

Responsibilities

• Manages client data and tracks onsite testing needs as well as other drug testing program requirements and updates.
• Enters orders for onsite visits in DISA Works.
• Assists clients with DISA Works training and questions.
• May work on TNI log.
• Responds to phone calls and emails and directs to the appropriate parties.
• Responds to client requests and updates clients with changes.
• Provides clients with additional information for their testing programs and onsite testing needs.
• May schedule and coordinate onsite testing with clients.
• May complete daily paperwork checking and processing as onsite teams return from runs.
• May perform a few walk-in drug and alcohol screens as needed.
• Performs other related duties as assigned.

Qualifications

• High school diploma; some college or certification in the medical field preferred
• Previous experience utilizing customer service skills
• Prior experience in the drug testing industry

Physical Requirements

• Speak, read and write fluently in English
• Sight and hearing
• Lift up to 30 lbs
• Ability to climb stairs frequently

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