Sr Associate - Customer Service
Axis Max Life Insurance · Gurugram · onsite · Posted 49d ago
About a minute. You'll make an account on the way through.
About this role
Job Description
Career Opportunities
Position
Senior Associate - Customer Care No. of Positions 1
Department
Operations Function Customer Care
Location
Gurgaon - HO
Key Responsibilities:
Resolution of Queries:
Resolve all escalated complaints from Agent Advisor & Customers within the defined Service Level Agreement s
Ensure adherence to documented processes, procedures and controls
Liaise with other support units in Home Office (such as Operations, Products, Actuaries, Finance, Admin, IT) to ensure that all local queries/complaints are resolved
Ensure follow up with customers / Agents to ensure complete satisfaction
Publish MIS and Dashboards
Data Analysis:
Help in Root cause analysis of Queries / Complaints received
Strictly follow the Escalation Matrix
Measure of Success:
Customer satisfaction scores
Agent satisfaction scores
TAT of Customer/Agent query resolution as per defined SLA
100% compliance to standards.
Desired qualifications and experience:
Graduate with 1-2 years experience in Operations / Customer Care
The applicant should have Good English & Hindi speaking skills, a keen interest in the Internet and strong working knowledge of computers
Knowledge and skills required:
Customer centricity
Good communication skills
Basic computer skills
Disclaimer: This job posting and Location has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.
Sourced from naukri
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About Axis Max Life Insurance
Axis Max Life Insurance
Insurance
24.9k+
employees
2000
26 years old
Gurgaon/Gurugram, Haryana
India
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Culture
3.9
Career growth
3.7
Work-life
3.9
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