Sr. Associate - Customer Care - Collections

Ready to shape the future of work?

At Genpact, we don't just adapt to change we drive it. AI and digital innovation are redefining industries and were leading the charge. Genpact's AI Gigafactory, our industry-first accelerator, is an example of how we are scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies most complex challenges.

If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team thats shaping the future, this is your moment.

Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today.

Genpact Inviting applications for Customer Service: Voice roles || Jaipur

Work from Office

Responsibilities

• Debt Collection & Communication
• Reach out to customers with overdue accounts using phone, email, and letters to initiate collections.
  
• Negotiate repayment terms and settlements in accordance with company policies.
  
• Account Monitoring & Reconciliation
• Monitor accounts for overdue payments, delayed settlements, credit irregularities, or unapplied items.
  
• Reconcile account balances with customers and address unapplied credits.
  
• Record-Keeping & Reporting
• Maintain detailed and accurate records of all customer communication and payment commitments.
  
• Log outcomes of collection efforts and follow-ups in CRM or collections systems.
  
• Prepare and submit regular collection activity reports for management review.
  
• Dispute Resolution & Escalation
• Investigate and resolve customer complaints or disputes related to billing or payments.
  
• Escalate unresolved or complex cases to senior staff or legal teams as needed.
  
• Cross-Functional Collaboration
• Work closely with departments like Credit Management, Sales, Supply Chain, Cash Application, and others to resolve outstanding issues.
  
• Provide necessary documentation to support third-party collections or bankruptcy cases.
  
• Performance & Target Achievement
• Consistently meet or exceed daily, weekly, and monthly collection targets and KPIs.
  
• Ensure timely cash inflow within agreed payment terms and SLAs.
  
• Compliance & Process Adherence
• Follow all applicable legal and regulatory requirements related to debt collection.
  
• Adhere to company policies, SOPs, and standard quality benchmarks.

Qualifications we seek in you

Minimum qualifications

• Any Graduate (except law/diploma)
• Previous exp. in voice process is required for experienced candidates.

Why join Genpact?

• Be a transformation leader Work at the cutting edge of AI, automation, and digital innovation
• Make an impact Drive change for global enterprises and solve business challenges that matter
• Accelerate your career Get hands-on experience, mentorship, and continuous learning opportunities
• Work with the best Join 140,000+ bold thinkers and problem-solvers who push boundaries every day
• Thrive in a values-driven culture Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress

Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up

Let's build tomorrow together.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.

Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.