Sr Associate Collections

Equipe is part of the global WillScot family of companies, where our team of nearly 5000+ people makes our company a Great Place to Work® and provides a competitive advantage in supporting our customers.

As North America's leading provider of complete temporary space solutions, we have 260+ locations helping customers in the United States, Canada, and Mexico, get the innovative flexible workspace and portable storage solutions that are right for their timeline and their project, Right From the Start. Learn More.

Our differentiation begins with our values, lived through our employees and aligned to the needs of our customers and communities. Learn more about our global enterprise, our values, and who we are, here.

About The Job

The Sr Collections Specialist will be a proactive and customer focused specialist managing a portfolio of collections and customer accounts (commercial A/R tied to M&A activity) and manage high level transactions working to resolve legacy account discrepancies, ensure seamless integration and drive down delinquency.

What You'll Be Doing

• Customer Engagement & A/R: serve as primary point of contact for customers to validate account set up and billing accuracy and build positive relationship with customer.
• Issue Resolution and Collections & A/R Management: Proactively reach out following first invoice to confirm receipt, contacts, payment timelines. Establish acceptable payment arrangements including settlements when warranted. Work with customer to bring accounts current by identifying and resolving payment barriers, updating account with missing purchase orders, tax documentation and fix system set up errors. Maintain accurate documentation reflective of each customer interaction and subsequent action required – this includes educating customer on next steps if account becomes unperforming or unresponsive. Complete skip tracing steps when necessary. Work unapplied cash in search of payments.
• Collaborate as a resolution oriented partner with Sales, Billing, Customer Success and Integration teams to ensure smooth transitions and alignment on expenses. Provide accurate insight and feedback to improve onboarding processes and reduce future A/R issues. Escalate unresolved or high-risk accounts with clear, accurate documentation and recommendations.
  
  

Education And Qualifications

Required Education and Experience:

• High school diploma; college degree preferred
• Minimum three years commercial collections experience, B2B A/R preferred
  
  

Required Skills And Abilities

• Proficiency with MS Office products required; knowledge of Salesforce, SAP and GetPaid preferred or similar ERP/AR platforms preferred
• Strong understanding of billing, onboarding and the contract-to-cash lifecycle
• Excellent verbal and written skill with high degree of professionalism, attention to detail and keen listening skills with ability to persuade others
• Customer first mindset in all interactions while remaining resolution oriented
• Ability to multitask while remaining organized
  
  

Physical Requirements

• Ability to sit, stand, kneel and walk; ability to be on phones for majority of day
  
  

Work Environment

• Professional office environment; this is an in office role
  
  

Disclaimer: This posting describes the general nature and level of work performed and does not represent an exhaustive list of responsibilities, duties, skills, or physical abilities required. Team members may be required to perform duties outside normal responsibilities from time to time as needed.

As a global employer, we are committed to equal opportunity and fair employment practices. Hiring and employment decisions are based on job‑related skills, qualifications, experience, performance, and merit, consistent with business needs and applicable laws.