BENGALURU · FULLTIME
Sr Associate - Business Operations
GoKwik
Bengaluru · onsite · Posted 1d ago
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Undisclosed1–2 yrsfulltimeBengaluru
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Section · 01
About this role
About GoKwik
Why This Role Matters
What You ll Own
Who You Are
Why GoKwik
GoKwik is Indias leading D2C Commerce Growth Platform, helping 15,000+ brands acquire, convert, engage, and retain shoppers. Powered by a network of 200M+ shoppers, 500M+ checkouts, and 1.5B+ customer conversations, were building the operating system for commerce growth.
Why This Role Matters
At GoKwik, Operations is a growth function that connects customer experience, technology, and business outcomes. As an Senior Associate - Business Operations, you will help streamline merchant-facing workflows, solve operational challenges, and build scalable, AI-enabled processes that improve efficiency and customer experience. This role is ideal for someone who takes ownership, thinks analytically, and actively looks for smarter ways to work.
What You ll Own
- Merchant Onboarding & Operational Readiness: Drive end-to-end merchant onboarding and ensure operational workflows are set up for smooth execution.
- Operational Workflow Management: Own day-to-day processes, monitor service-level agreements (SLAs), and ensure timely and accurate execution.
- Process Improvement: Identify bottlenecks, eliminate inefficiencies, and streamline manual workflows to improve productivity and customer experience.
- AI & Automation: Leverage AI tools and technology to automate repetitive tasks, simplify workflows, and improve operational efficiency.
- Data Analysis & Insights: Analyse operational data, identify trends, and recommend actionable improvements to business processes.
- Cross-Functional Collaboration: Work closely with Customer Success, Product, Engineering, and Business teams to resolve merchant challenges and improve service delivery.
- Merchant Experience: Understand recurring merchant pain points, act as the voice of the customer, and drive improvements across operational touchpoints.
- Scalable Systems & Documentation: Build and improve standard operating procedures, process documentation, and workflows that support business growth.
Who You Are
- Have 1-2 years of experience in Operations, Business Operations, Customer Success Operations, Program Management, Customer Support, or a related role.
- Possess strong analytical, problem-solving, and stakeholder management skills.
- Are proficient in Excel or Google Sheets and comfortable working with operational data.
- Are familiar with AI tools such as ChatGPT, Gemini, or Claude and actively explore ways to use technology to work smarter.
- Have strong written and verbal communication skills, along with attention to detail.
- Can manage multiple priorities, adapt quickly, and work effectively in a fast-paced environment.
- Demonstrate a strong learning mindset, curiosity, and willingness to take ownership beyond assigned tasks.
- Have prior experience in SaaS, D2C, eCommerce, FinTech, or a high-growth startup environment; this is an added advantage.
Why GoKwik
At GoKwik, Operations is more than execution-its an opportunity to shape how the business scales. Youll work on meaningful operational challenges, build AI-first and scalable systems that support thousands of brands, and collaborate with ambitious teams that value ownership, speed, innovation, and measurable impact.
Required Skills
Shopify Problem-solving CRM automation stakeholder management
Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.
Sourced from naukri
Section · 02
Skills
Customer ExperienceAutomationMerchant onboardingCustomer Supportcrmclaudeoperating systemcustomer successgeminiGoogle SheetsFintechE-commerceOnboardingAI ToolsCommunication Skillsdata analysisBusiness OperationsArtificial Intelligence
Section · Company
About GoKwik
GoKwik
Software Product
75
employees
2020
6 years old
Delhi,NCT
India
₹20.7L PA avg
Avg at GoKwik
About
GoKwik is a data technology led enabler, building a full-stack solution suite for eCommerce and D2C brands to help them unlock business growth. Embarked on a mission to democratise the shopping experience, GoKwik enables eCommerce brands to deliver superlative customer experience across the shopping funnel thereby boosting conversion rates and revenue growth. It also solves for other critical pain points of the industry such as COD RTO (Return to Origin) and helps brands manage the RTO problem while offering COD as a payment channel.
Industries
Software ProductEmerging Technologies
Employee ratings
10 reviews
2.7/ 5
Culture
2.4
Career growth
2.1
Work-life
2.3
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