Sr Associate, Business Analysis

Job Summary

Senior Associate, Business Analysis

Location: Bangalore, Karnataka, India

As a Senior Associate, you will apply your analytical skills to major company challenges. Youll team with world-class professionals to develop and test strategies that ultimately impact how the company manages customer friction and resolution. And you will do it all in a collaborative environment that values your insight, encourages you to take on new responsibility, promotes continuous learning, and rewards innovation.

Team Description

Welcome to Customer Navigator. We are the central nervous system for enterprise-wide customer resolution, serving as the one-stop engine to resolve complaints across all Capital One Lines of Business (LOBs).

We are not just improving processes; we are completely re-engineering how we understand and resolve customer friction. Our platform aggregates massive amounts of fragmented enterprise data, mapping it into a seamless, chronological "journey format" for our agents. By layering advanced Artificial Intelligence and Machine Learning over this data within an easily understandable User Interface (UI), we empower our teams to resolve complex customer issues with unprecedented speed, empathy, and accuracy.

Role Description

General responsibilities include but are not limited to:

The ideal candidate is:

Basic Qualifications:

Preferred Qualifications:

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.