Sr Associate - Admissions Support
GUS Education · Hyderabad · onsite · Posted 40d ago
Undisclosed3–5 yrsfulltimeSourced from
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About this role
Job Title
Job Details
Job Summary
Responsibilities
Qualifications & Skills
Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.
Associate/Sr Associate (Future Students Officer)
Job Details
Function: University Services
Work Location: Hyderabad
Job Summary
The Future Students Officer is responsible for providing excellent and seamless customer service to all applicants. The Future Students Officer is often the first point of contact that a prospective student will have with the university, so knowledge, enthusiasm, a very clear commitment to help and inform and above all professionalism, are pre-requisites for this role
Responsibilities
- Be the first point of contact for applicants/prospective applicants that have contacted the Admissions Department by dealing with and resolving all applicant queries via telephone, e-mail, live chat, WhatsApp and other communication channels, ensuring all relevant data is captured
- Provide excellent customer service delivery which includes meeting department quality standards and responding in line with service level agreements (SLAs)
- Develop an understanding of the applicant journey to ensure applicant requests are responded to appropriately internally across departments
- Develop a full understanding of the applicant journey to ensure applicant requests to defer, transfer or cancel are administered in line with current Standing Operating Procedures (SOPs) and admissions cycle deadlines
- Assist with the scheduling of interview bookings and general interview administration as required
- Assist the Future Students Coordinators with requesting scholarship related information and with general scholarships queries
- Assist with calling applicants that have not completed their enrolment processes and providing applicants with information on outstanding tasks
- Update applicant qualification information for Compliance purposes
- Provide admissions support at events being conducted for admissions-related activity
- Assist with applicant portal uploads which involves reviewing documentation and updating student statuses as appropriate and in line with current SOPs
- Assisting with Undergraduate Clearing by:
- answering clearing calls and/or live chat messages
- dealing with Clearing plus enquiries
- updating Clearing records for other teams to follow-up as required
- Maintaining a thorough knowledge of all products offered by the University and staying up to date with changes throughout the admissions cycle
- Make recommendations for the updating of processes and procedures within the department to the Team Leader ensuring all processes and procedures are documented accurately
- Develop a thorough understanding of enquiry, application and student record systems to ensure accurate data entry across admissions tasks
In addition to the responsibilities listed above, the job holder may be required to perform other duties as assigned by the Team Leaders and other members of Admissions Management Team from time to time.
Qualifications & Skills
Desired Profile
Qualification
- Native level of English language proficiency
- Graduate level or equivalent
Skills Knowledge
- Excellent administrative and analytical skills with a keen eye for detail
- Demonstrates ownership to resolve challenging customer issues, escalating when necessary
- Ability to empathize with and prioritize customer needs
- Customer service skills; able to conduct phone and email communication to high standards
- Good composition skills - ability to compose grammatically correct, concise, and accurate written responses
- Understanding of the levels of qualifications offered at the institution and how they fit together
- Ability to work to targets
- Ability to exercise judgement in line with organizational strategy prioritizing work as appropriate
Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.
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Skills
Customer Serviceanalytical thinkingradiusLive Chatmedical insuranceSocial MediaoperationsAdministrationcomplianceAdmissionsData EntryTerm insurance
About GUS Education India
GUS Education
Education & Training
1.3k+
employees
2017
9 years old
Hyderabad / Secunderabad, Telangana
IN
₹6.6L PA avg
Avg at GUS Education India
About
GUS Education India LLP is a Great Place to Work-Certified™ as a High-Trust, High-Performance Culture™ organisation, 2025-2026.
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