Sr Area Manager - Retail Sales

Responsibilities

• Strategy Execution: Collaborate with senior management to define and execute the strategic vision for the business
• Strategy Execution: Drive the implementation of business plans, annual budgets, and performance metrics to achieve financial and operational objectives
• Strategy Execution: Review key performance indicators to ensure business targets are met. Provide inputs to leadership on achievements, challenges, and areas for improvement
• Strategy Execution: Identify and drive new initiatives for business growth in line with business goals and strategy
• Strategy Execution: Own the PnL of the business and work across the board towards achievement of business goals
• Strategy Execution: Work closely with the Business Development Manager to qualify property and catchment for business expansion
• Strategy Execution: Monitor industry trends and market dynamics for strategic decision-making
• Operational Excellence: Implement robust operational processes and systems to optimise efficiency and enhance overall operational effectiveness across all facets of the business
• Operational Excellence: Ensure timely resolution of escalated issues
• Operational Excellence: Undertake regular store visits to conduct audits and review store ambience, service and adherence to retail standards
• Operational Excellence: Monitor audit results and ensure gaps are addressed
• Operational Excellence: Work closely with all teams like B&M, L&D, talent acquisition, marketing, product, BD, finance, HRBP to further the business and organisations priorities
• Operational Excellence: Participate in inventory meetings to provide market inputs and plan required liquidation
• People Leadership: Lead, inspire, and develop a high-performing team
• People Leadership: Develop a culture of collaboration, accountability, and continuous learning
• People Leadership: Establish clear performance expectations, provide constructive feedback, and drive the professional development of the team
• People Leadership: Invest in growth of the team and build a pipeline of leaders
• People Leadership: Effectively manage and resolve conflicts, promoting a positive and inclusive work environment
• Customer Experience: Oversee initiatives to improve and innovate the customer journey, ensuring a seamless and delightful experience across all touchpoints.
• Customer Experience: Implement feedback mechanisms and leverage customer insights to drive improvements in product offerings, customer service, and overall customer satisfaction.
• Customer Experience: Ensure implementation of strategic design and layout of stores, optimising visual merchandising to create and inviting shopping experiences
• Key Relationships Management: Develop close working relationships with key principal and strategic partners
• Key Relationships Management: Work closely with cross-functional teams to define and ensure implementation of goals that support business growth

Requirements

• Excellent knowledge of the retail industry, market knowledge, trends, and consumer behavior
• Demonstrated success in implementing and optimisation operational processes to drive efficiency and effectiveness in at least 30 stores
• Experience in implementing initiatives to enhance customer experience
• Ability to analyse data, identify trends, and make data-driven decisions.
• Proven ability to troubleshoot operational challenges and implement effective solutions
• Ability to effectively collaborate and communicate across different levels of the organization

Job Details

• Job Type: Full time
• Experience: 15+ years
• Location: Karnataka, India

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