Sr. Application Support (LMS-FinnOne)
Aditya Birla Group · Not specified · onsite · Posted 46d ago
Not disclosedFresherfulltimeSourced from
About a minute. You'll make an account on the way through.
About this role
Job Purpose
Supporting Actions
Application Uptime & Reliability
- Lead the L1/L2/L3 support team responsible for non-core application stability, availability, EOD/BOD batch operations, DR readiness, and database/application monitoring.
- Ensure 99%+ uptime, timely incident resolution, proactive monitoring, and strong collaboration with Engineering, DevOps, Infra, and Business teams.
- Strengthen platform reliability through preventive fixes, automation, governance, and continuous improvement.
Supporting Actions
Application Uptime & Reliability
- Maintain ≥99% uptime for non-core applications
- Daily health checks, proactive alerting
- Zero unplanned outages
- ≥98% successful EOD/BOD jobs
- Publish job status reports
- Reduce batch failures by ≥20% YoY
- ≥95% incidents resolved within SLA
- MTTR reduction by ≥20%
- Zero repeat incidents through preventive actions
- 100% DR drill success
- Errorfree switchover/fallback
- DR documentation updated quarterly
- API gateway success rate >98%
- Monitor latency, timeouts, circuit breaker events
- Ensure certificate renewal before expiry
- Daily task allocation & monitoring
- Weekly RCA reviews, training & capability building
- Positive stakeholder satisfaction (≥4.3/5)
- 100% pre/postdeployment validations
- Change success rate ≥98%
- CAB / documentation compliance
Sourced from foundit
Skills
AutomationMTTR ReductionProactive MonitoringProblem managementRelease readinesschange governancecertificate renewaldatabase application monitoring
About Aditya Birla Group
Aditya Birla Group
Metals & Mining
227.5k+
employees
1857
169 years old
Mumbai, Maharashtra
India
About
Aditya Birla Group is a Fortune 500 global conglomerate. The company's businesses have grown into global powerhouses in a wide range of sectors metals, textiles, carbon black, telecom and cement.
Industries
Metals & MiningFinancial ServicesBuilding MaterialRetailTelecomChemicals
Employee ratings
2,383 reviews
4.1/ 5
Culture
3.9
Career growth
3.5
Work-life
4.0
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