Sr Analyst
eClerx · Pune · onsite · Posted 28d ago
Undisclosed5–10 yrsfulltimeSourced from
About a minute. You'll make an account on the way through.
About this role
Key Responsibilities by Category:
Experience Level (SA/APM PM)
- 5-10 years in Network Operations within Telecom or ISP environments.
- Proven ability to troubleshoot and repair Ethernet/IP circuits at the service and circuit levels.
Customer Circuit Support
Provide Tier 2/3 support for escalated network and customer incidents.
Provide Tier 2/3 support for escalated network and customer incidents.
- Communicate directly with enterprise customers, offering timely updates and resolutions.
Network Equipment Support
- Configure, install, and maintain network devices (Routers, Switches, NIDs).
- Work with platforms such as Juniper /Cisco/Nokia/Ciena/Accedian .
Hardware Lifecycle Management : Execute and oversee critical hardware interventions, including the replacement of core routers, line cards, and associated network components
Protocol Troubleshooting
- Diagnose and resolve issues related to BGP, MPLS, Ethernet Switching, VLANs, STP, LAG .
- Utilize CLI and SNMP-based tools for analysis and troubleshooting.
Fiber Testing Diagnostics
- Conduct RFC 2544 testing and validate network throughput.
- Assist field engineers with OTDR testing for fiber faults.
NOC Monitoring Escalation
- Monitor alarms and performance metrics in a 24x7 NOC environment.
- Escalate complex issues to senior engineering teams or external vendors.
Technical Escalation : Efficiently manage the escalation matrix, liaising with senior engineering architecture teams or third-party vendors for critical hardware and software anomalies
Documentation Reporting
- Log diagnostics, resolutions, and RCA in ticketing systems.
- Maintain clear incident reports and resolution timelines.
Cross-Functional Collaboration : Coordinate seamlessly with Field Operations, Provisioning, and Core Engineering teams to optimize service delivery and restoration timelines
Customer Communication
- Provide professional, timely, and clear communication to customers and internal stakeholders.
- Maintain high standards in both written and verbal communication.
Technical Proficiency
- Hands-on experience with Juniper, Cisco, Nokia, Accedian, Ciena .
- Exposure to Telco infrastructure, FTTx, DWDM is a plus.
Certifications (Preferred)
- Cisco: CCNA/CCNP , Juniper: JNCIA/JNCIS , Nokia certifications preferred.
Tools Testing Experience
Proficiency with diagnostic and benchmarking tools including OTDR, iPerf, Wireshark, and various vendor-specific network management systems (NMS)
Soft Skills
- Strong analytical, troubleshooting, and documentation abilities.
- Calm and effective under pressure in high-availability environments.
Communication
- Excellent verbal and written English communication skills.
Disclaimer: This job posting and location has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.
Sourced from naukri
Skills
English CommunicationFiberservice deliveryDiagnosticsdiagnosticOTDRNOCCCNPsnmpApmfttxjuniperdwdmNetwork DevicesCCNARoutersField OperationsNetwork ManagementArchitectureoperationsMPLSCiscoNetwork Operations
About eClerx
eClerx
IT Services & Consulting
12.2k+
employees
2000
26 years old
Mumbai, Maharashtra
India
About
A Process Management Firm specializing in analytics, data-driven insights, and smart automation serving financial services, telco, retail, fashion, media & entertainment, manufacturing, and tech.
Industries
IT Services & Consulting
Employee ratings
6,313 reviews
3.1/ 5
Culture
2.9
Career growth
2.4
Work-life
3.0
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