Sr Analyst - Service Support Management

Job Summary

In this role, you ll manage customer support operations and ensure high-quality service delivery. You ll work closely with onshore teams, clients, and stakeholders to promote customer satisfaction and drive continuous improvement. This position is based in Bangalore and entails providing end-to-end support for policy lifecycle services, building strong relationships with branch staff, and coordinating renewal activities to ensure timely and accurate execution.

Responsibilities

• Act as the main point of contact for branches, providing end-to-end support for policy lifecycle services.
• Build strong relationships with branch staff to enhance the customer experience.
• Coordinate pre- and post-policy renewal activities to ensure timely and accurate execution.
• Monitor service requests, ensuring they re completed accurately and on time.
• Identify opportunities to streamline processes and improve efficiency.

Requirements

• Experience in the insurance domain, particularly in Property Casualty.
• Strong communication skills to explain complex issues clearly and professionally.
• A proactive approach to problem-solving and decision-making.
• The ability to work independently and take ownership of tasks.
• Flexibility to work night shifts to support US coverage.

Disclaimer: This job posting and Location has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.