Sr ANALYST, PROGRAM MANAGEMENT

• Demonstrates up-to-date expertise in quality assurance, statistical quality methods, and operational excellence, and applies this to the development, execution, and improvement of quality action plans by providing expert advice and guidance to others in the application of quality audits, defect and DPMO/Sigma analysis, and risk-based statistical sampling best practices; supporting and aligning efforts to meet customer and business needs; and building commitment for quality standards, data-driven recommendations, and improvement rationales.
• Provides and supports the implementation of quality and process improvement solutions by building relationships and partnerships with key stakeholders across Operations, Business, Product, and Technology teams; identifying quality risks and business needs; determining and carrying out necessary quality governance processes and practices (including RCA, CAPA, VSM, and FMEA); monitoring progress and results against quality scorecards and program milestones; recognizing and capitalizing on automation and process improvement opportunities; and adapting to competing demands, organizational changes, and new responsibilities.
• Models compliance with company policies and procedures and supports company mission, values, and standards of ethics and integrity by incorporating these into the development and implementation of quality governance frameworks and business plans; using the Open Door Policy; and demonstrating and assisting others with how to apply these in executing quality audits, statistical sampling practices, and business processes.

• Experience in quality audits, quality metrics, scorecards, governance, and standardization across multiple processes/workstreams.
• Hands-on experience in process improvement, waste reduction, RCA, CAPA, VSM, and FMEA.
• Ability to analyze defects, quality trends, escapes, DPMO, Sigma levels, and identify improvement opportunities using data.
• Working knowledge of statistical analysis, confidence intervals, margin of error, and risk-based/Z-based sampling or even sampling methodologies.
• Ability to identify automation opportunities and deliver solutions that improve quality, productivity, or reduce manual effort.
• Understanding of product catalog/content quality including attributes, taxonomy, descriptions, images, compliance, and data accuracy.
• Ability to independently track multiple initiatives, identify risks/dependencies, drive mitigation, and deliver measurable outcomes.
• Strong ability to work with Operations, Business, Product, and Technology teams and drive alignment on quality initiatives.
• Ability to convert data into clear insights, recommendations, dashboards, and leadership-level updates.
• Proactively identifies issues, develops solutions, follows through to closure, and drives improvements beyond immediate responsibilities.

What you will bring

• Bachelors degree in Business, Statistics, Engineering, Information Technology, or a related field.
• Appropriate experience in Quality, Operational Excellence, or Process Improvement.
• 3-6+ years experience in Quality / Operational Excellence roles, preferably within eCommerce content, retail catalog operations, or large-scale data operations.
• Quality Assurance Governance, Statistical Quality Sampling (Z-based sampling, confidence intervals, margin of error), Root Cause Analysis (RCA/CAPA), Process Improvement (VSM/FMEA), Quality Analytics (DPMO, Sigma levels), Data Analysis, Stakeholder Management, Problem Solving, Communication Reporting

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