Sr Analyst - Order Management (Deal Desk)

We are looking for a highly skilled Senior Analyst - Order Management (Deal Desk) to join our dynamic team. In this role, you will be responsible for ensuring accurate and efficient order processing and contract management while collaborating with cross-functional teams to support business operations. In addition, you will get an opportunity to work on various transformation projects focused on process simplification, enhancement and automation.

Key Responsibilities

• Create, review, and validate Order Forms for upgrades and expansions, ensuring accuracy, completeness, and compliance with approved pricing, commercial terms, and company policies.
• Manage complex scenarios, including mid-term upgrades, additional products/licenses, co-terming, amendments, prorations, and other contract changes.
• Partner closely with Sales, Finance, Legal, Billing, Deal Desk, and other internal teams to resolve order-related issues and improve workflows.
• Maintain meticulous attention to contract details, ensuring alignment with billing policies.
• Ensure quality and accuracy while understanding deal priorities and executing transactions in line with business requirements and timelines.
• Support deal structuring, including drafting and reviewing commercial language, terms, and clauses, and participate in calls with Sales and internal teams to clarify deal requirements and resolve issues.
• Analyze Order Management processes and identify opportunities to simplify, standardize, automate, and improve workflows, reducing manual effort, errors, and turnaround time.
• Assist with revenue recognition processes and support audit requirements.
• Provide excellent customer service by addressing inquiries and resolving discrepancies efficiently.
• Utilize Google Suite, SAP, and other tools for reporting, data analysis, and process optimization. Qualifications

Qualifications

• 5+ years of experience in Order Management, Quote-to-Cash, Deal Desk, Sales Operations, Revenue Operations, or a similar function.
• Experience supporting SaaS/subscription-based businesses.
• Bachelor s degree in Accounting, Finance, Business, or Management preferred.
• Strong problem-solving and analytical skills, with exceptional attention to detail.
• Excellent communication and stakeholder-management skills, with the ability to collaborate across functions, levels, and geographies.
• Experience with CRM, DealHub and CPQ systems. knowledge of EX CX platforms is a plus.
• Customer-focused and collaborative mindset, with a focus on improving processes and customer experiences.
• Advanced proficiency in Google sheets and working knowledge of Google Workspace, Google Docs.
• Strong organizational and time-management skills, with the ability to manage multiple priorities and meet deadlines in a fast-paced, quarter-end environment.
• Growth mindset, with the ability to thrive in a dynamic and ever-changing environment, embrace change, learn quickly, and continuously improve.
• Self-driven and committed to continuous learning and professional development.
• Shift Timings: 8pm to 5am IST (Americas), In chennai and 3 days a week in office