Sr Analyst III Software Engineering

Responsibilities

• Application support to Microsoft BizTalk and Dynamics 365 CRM
• Resolving Application incident and Service Request Tickets as per SLA Timelines.
• Problem Management - Perform Root cause Analysis of the problems reported and implement the Action points as per agreed Timelines.
• Production deployment of patches - Deployment of Application Patches received from the OEM duly following the Change Management Process.
• EOD and other Process Improvements - Review and improve EOD and other batch processes.
• Testing and Implementation of Approved change Requests.
• Handling DC DR Drill and Failover - Ensure periodical DC - DR drill is executed within agreed downtime. Ensure the continuity of Application availability.
• Coordinating with Customer, Application OEM and ITO Team

Skills

• Skills: .NET, SQL Server, SSIS, Microsoft BizTalk, Microsoft Dynamics 365 CRM

Experience

• Experience: 4-5 years

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