Sr Analyst III Infrastructure Services

Key Responsibilities

1. Microsoft Teams Administration

• Administer Microsoft Teams through the Microsoft Teams Admin Center.
• Create, configure, manage, and retire Teams and channels.
• Manage:
  • Standard channels
  • Private channels
  • Shared channels
• Manage Teams membership, owners, members, and guests.
• Configure Teams policies based on business requirements.
• Manage Teams lifecycle and governance.
• Support Teams naming, creation, expiration, archival, and deletion processes.
• Manage Teams templates and organizational standards.
• Maintain Teams configuration and administration documentation.

2. Teams Policies

• Messaging policies
• Meeting policies
• Calling policies
• App permission policies
• App setup policies
• Live event policies
• Update policies
• Voice routing policies
• Emergency calling policies
• Teams Rooms policies

3. Teams Meetings Collaboration

• Configure and support Microsoft Teams meetings.
• Troubleshoot:
  • Audio/video issues
  • Meeting connectivity
  • Screen sharing
  • Recording
  • Meeting permissions
  • Lobby settings
  • Presenter/attendee issues
• Support Teams meeting policies and meeting options.
• Manage meeting-related features such as:
  • Transcription
  • Captions
  • Webinar/Events
  • External participation
• Support VIP and executive meetings when required.

4. Teams Messaging Channels

• Manage Teams messaging policies.
• Configure messaging and collaboration features.
• Support channel creation and membership issues.
• Troubleshoot Shared Channel and Private Channel access.
• Support external and guest collaboration.
• Manage features such as GIFs, stickers, memes, and messaging restrictions.
• Investigate message delivery and collaboration issues.

5. Teams Voice Calling

• Support Microsoft Teams Phone administration.
• Manage:
  • Dial plans
  • Voice routing
  • Phone numbers
  • Resource accounts
  • Auto Attendants
  • Call Queues
• Support Calling Plans, Operator Connect, and Direct Routing environments.
• Troubleshoot calling and PSTN issues.
• Work with telecom and network teams for complex voice incidents.

6. Teams Rooms Collaboration Devices

• Support Microsoft Teams Rooms and Teams Rooms Pro.
• Monitor Teams Rooms devices through Teams Rooms Pro Management.
• Coordinate with AV integrators and hardware vendors.
• Ensure meeting rooms remain operational and up to date.

7. Teams Applications

• Manage Teams applications through the Teams Admin Center.
• Configure app permission and setup policies.
• Control first-party and third-party Teams applications.
• Investigate application installation and access issues.
• Support Teams app deployment and governance.
• Work with Security teams to validate application permissions.

8. External Guest Access

• Configure and troubleshoot:
  • External access
  • Guest access
  • Cross-tenant collaboration
• Investigate external user authentication and access issues.
• Work with Microsoft Entra ID and Conditional Access teams where required.
• Ensure external collaboration follows organizational security policies.

9. Monitoring Troubleshooting

• Monitor Teams service health and user experience.
• Use Microsoft Teams Admin Center reporting and analytics.
• Analyze Teams usage and service reports.
• Troubleshoot complex L2/L3 issues involving:
  • Teams client
  • Meetings
  • Calling
  • Messaging
  • Channels
  • Authentication
  • Network connectivity
  • SharePoint/OneDrive integration
• Collect Teams logs and diagnostic information.
• Use PowerShell for advanced troubleshooting and administration.
• Escalate Microsoft product issues to Microsoft Support when required.

10. Microsoft 365 Integration

• Exchange Online
• SharePoint Online
• OneDrive
• Microsoft Entra ID
• Microsoft Purview
• Microsoft Defender
• Microsoft 365 Groups
• Microsoft 365 Apps

11. Security Governance

• Implement Teams governance and security standards.
• Support Microsoft Purview requirements related to Teams.
• Support:
  • Retention policies
  • DLP policies
  • eDiscovery
  • Sensitivity labels
  • Audit
• Ensure Teams configurations comply with organizational security requirements.
• Review and remediate excessive external/guest access.
• Maintain appropriate administrative access using RBAC/PIM.

12. Incident, Request, Change Problem Management

• Handle L2/L3 Incidents, Service Requests, Changes, and Problems .

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.