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    Job · 16875672

    DXC Technology logo

    Sr Analyst III Infrastructure Services

    DXC Technology · Bengaluru · onsite · Posted 42d ago

    Undisclosed8–10 yrsfulltimeSourced fromNaukri

    About a minute. You'll make an account on the way through.

    About this role

    Job Summary
    We are looking for an experienced Microsoft Teams Rooms and Microsoft Teams Voice professional responsible for the implementation, administration, monitoring, and support of enterprise collaboration, conferencing, and telephony solutions.
    The role will manage Microsoft Teams Rooms (MTR), Teams Rooms Pro, Microsoft Teams Voice/Phone, AV collaboration systems, and hybrid voice environments. The candidate will provide L2/L3 technical support, troubleshoot complex voice and video issues, support high-profile/VIP meetings, and coordinate with internal teams, AV integrators, telecom teams, and external vendors.
    The ideal candidate should have strong hands-on experience with Teams Admin Center, Teams Rooms Pro Management, Teams Phone, Direct Routing, SBCs, PSTN, CQD, PowerShell, AV equipment, and meeting-room technologies.


    Key Responsibilities
    • Administer and support Microsoft Teams Rooms and Teams Rooms Pro environments.
    • Configure and manage Teams Rooms Pro Management.
    • Monitor room health, device status, alerts, connectivity, and performance.
    • Perform firmware, application, and device updates remotely.
    • Troubleshoot Teams Rooms integration issues.
    • Ensure all meeting rooms remain operational, compliant, and up to date.
    • Manage room booking systems and collaboration/space-management platforms.
    • Read, interpret, and maintain AV room schematics and configurations.


    AV Collaboration Support
    • Ensure proper Audio/Visual integration across meeting and collaboration spaces.
    • Work with AV integrators and hardware manufacturers vendor for installations, upgrades, and complex issues.
    • Ensure health and operational readiness of all AV equipment.


    Microsoft Teams Voice Telephony
    • Configure, and support Microsoft Teams Phone solutions.
    • Manage:
      • Calling Plans
      • Operator Connect
      • Direct Routing
      • PSTN connectivity
      • Voice routing policies
      • Dial plans
      • Calling policies
      • Emergency calling
    • Configure and manage:
      • Auto Attendants
      • Call Queues
      • Resource Accounts
      • Phone numbers
      • Voice users
    • Perform Teams Voice license and policy administration.
    • Troubleshoot complex calling, PSTN, SIP, and call-routing issues.
    • Support integration with SBCs such as AudioCodes.
    • Provide technical assistance to telecom and telephone-system teams.


    Hybrid Voice Third-Party Integration
    • Support hybrid Microsoft Teams Voice environments.
    • Work with on-premises:
      • SBC
      • IP-PBX
      • PSTN infrastructure


    Monitoring Troubleshooting
    • Monitor Teams Rooms and Teams Voice environments proactively.
    • Use Teams Rooms Pro Management for remote monitoring and diagnostics.
    • Use Call Quality Dashboard (CQD) and Teams reporting tools to analyze call quality and media performance.
    • Troubleshoot:
      • Audio/video issues
      • Teams Rooms connectivity
      • Call drops
      • One-way audio
      • Poor call quality
      • SIP issues
      • Teams Certificate problems
    • Analyze logs and, where required, perform SIP trace analysis.
    • Identify recurring issues, trends, and problem areas and drive permanent resolution.
    • Escalate persistent hardware/software issues to vendors or client teams.


    Incident, Request, Change Problem Management
    • Manage Incidents, Service Requests, Changes, and Problems related to Teams Rooms and Teams Voice.
    • Follow ITIL-based operational processes.
    • Ensure accurate ticket documentation and timely resolution.
    • Participate in major incident management and escalation processes.
    • Identify recurring incidents and initiate Problem Management.
    • Maintain appropriate SLA/OLA adherence.
    • Communicate outages, priority incidents, recurring issues, and service-impacting patterns to management and stakeholders.


    Governance Documentation
    • Maintain technical documentation, SOPs, support procedures, room configurations, and AV schematics.
    • Maintain Teams Rooms and Voice inventory.
    • Prepare operational and service reports.
    • Implement Microsoft Teams policies, updates, and governance standards.
    • Ensure voice and room environments meet organizational security and compliance requirements.
    • Track risks, recurring problems, capacity issues, and technology lifecycle requirements.


    Technical Skills

    Microsoft Teams
    • Microsoft Teams
    • Teams Admin Center
    • Teams Rooms
    • Teams Rooms Pro Management
    • Teams Phone
    • Teams Policies
    • Teams Reporting


    Teams Voice
    • Microsoft Teams Phone
    • PSTN Integration
    • Voice Routing


    Teams Rooms / AV
    • Microsoft Teams Rooms
    • Microsoft Surface Hub
    • Cameras
    • Microphones
    • Speakers
    • Displays
    • Touch Controllers
    • Wireless Presentation
    • AV Integration
    • Video Conferencing / Telepresence


    Hybrid Legacy Technologies
    • Exchange Online
    • Microsoft 365
    • PSTN


    Networking Troubleshooting
    • TCP/IP fundamentals
    • DNS
    • DHCP
    • Firewall
    • VPN
    • QoS
    • Network readiness
    • Media optimization
    • SIP
    • SIP Tracing
    • Certificates


    Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

    Sourced from naukri

    Skills

    Call Qualityitsmanalytical thinkingitil processesDNSFirmwareinfrastructure servicesDiagnosticsExchange OnlineL3 Technical SupportMicrosoft 365Dashboardmajor incident managementdeploymentFirewallAdministrationcompliance

    About DXC Technology

    DXC Technology logo

    DXC Technology

    IT Services & Consulting

    43.0k+

    employees

    2017

    9 years old

    Minato,Tokyo

    Japan

    About

    DXC Technology helps global companies run their mission-critical systems and operations while modernizing IT and ensuring security and scalability across public, private and hybrid clouds.

    Industries

    IT Services & Consulting

    Employee ratings

    11,991 reviews

    3.6/ 5

    Culture

    3.5

    Career growth

    2.6

    Work-life

    3.8

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