BENGALURU · FULLTIME
Sr Analyst, Commercial Experience Service Delivery
Diageo
Bengaluru · onsite · Posted 4d ago
Sourced from
Undisclosed6–12 yrsfulltimeBengaluru
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Section · 01
About this role
Job Title
Role overview
Top 3-5 Accountabilities
Essential
Desirable
Barriers to Success in Role (Optional)
Diageo Capabilities
Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.
Customer Service Advisor
Role overview
The Customer Service Advisor is the first point of contact for customers, incl EDI customers, IMCs, third-party service providers (warehouse) and ABSC teams and acts as the link between Cash Cycle Department and contacts outside GDBS Cash Cycle.
Responsible for delivering high-level customer service and ensuring on time, in full shipments.
To ensure that all customer service related queries are followed up and resolved accurately, efficiently and according to the relevant SLA.
To contribute ideas, energy, enthusiasm and support to the continuous improvement of the Cash Cycle process.
To ensure that internal control procedures are strictly adhered to.
Top 3-5 Accountabilities
- Order management, including EDI ordering (Idoc corrections, issue resolution for EDI related problems)
- Handling all incoming customer queries and requests
- Continuously improving service levels in cooperation with the internal teams and other parts of the business to strive for excellence in a highly competitive environment
- Being responsible for proper communication between Diageo and customers
- Maximising customer satisfaction level and order entry accuracy
Essential
- Fluent English
- Strong interpersonal and communication skills
- Strong MS Office knowledge
- Very strong customer service attitude
Desirable
- College or university Degree
- System skills (SAP knowledge)
- Having an overview of market and customer specifics
Barriers to Success in Role (Optional)
- Insufficiently open-minded and not flexible
- Lack of CRM and accuracy
- Not sufficient language capabilities
- Inability to work as a part of a team
Diageo Capabilities
- Excellent interpersonal and communication skills with stakeholders
- Deliver on promises
- Accuracy and attention to details
- Looking for and responding to feedback
- Good knowledge of customers and market specifics
- Generating ideas for issue resolution and service improvement
- Positive can do attitude
- Taking ownership for resolution, escalates where necessary
- Ability to build great relationships with customers
- Understand and comply with controls in own area
- Good team player
Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.
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Section · 02
Skills
Customer ServiceSAPcustomer satisfactioncrmservice deliveryIDOCservice improvementCustomer QueriesConsumer ProductsLogisticsSLAorder entryOrder ManagementCommunication SkillsoperationsBusiness OperationsEDIfinance
Section · Company
About Diageo
Diageo
Beverage
3k+
employees
1997
29 years old
London
United Kingdom (UK)
About
Global spirits leader with over $20 billion revenue, home to iconic brands across 180+ markets.
Industries
Manufacturing
Employee ratings
1,211 reviews
3.8/ 5
Culture
3.8
Career growth
3.1
Work-life
3.8
Employees rate it well for
Work Culture154Work Life Balance133Senior Management91Salary91Career Growth78
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