Sr. Analyst, Cloud Operations (9:00 PM to 6:00 AM IST)

As a global leader in cybersecurity, CrowdStrike protects the people, processes and technologies that drive modern organizations. Since 2011, our mission hasn’t changed — we’re here to stop breaches, and we’ve redefined modern security with the world’s most advanced AI-native platform. We work on large scale distributed systems, processing almost 3 trillion events per day and this traffic is growing daily. Our customers span all industries, and they count on CrowdStrike to keep their businesses running, their communities safe and their lives moving forward. We're proud to work for a mission-driven company leveraging AI to transform the way we work. CrowdStrikers drive their careers through flexibility and autonomy while also being expected to contribute to a culture of responsible AI adoption, experimentation, and innovation. We use an AI-first mindset as a force multiplier to proactively and continuously accelerate execution, build expertise, uncover insights, and solve complex problems. We’re always looking to add talented CrowdStrikers to the team who have limitless passion, a relentless focus on innovation and a fanatical commitment to our customers, our community and each other. Ready to join a mission that matters? The future of cybersecurity starts with you.

About the Role: The Alliances Operations Analyst , will be responsible for day to day operations supporting the rapidly growing CrowdStrike Cloud ecosystem. This role will have an emphasis on building out operations to support our strategic routes to market with Cloud partners. While providing a seamless CrowdStrike experience for our partners, the successful candidate will have the ability to constantly improve our operations, build scalability, and oversee internal and external systems.

What You’ll Do: Develop and maintain CrowdStrike's product listings and offers across multiple cloud marketplaces.

Process private offers and handle revenue operations.

Manage the end-to-end process of publishing and updating offers and pricing

Monitor marketplace performance metrics and provide regular reports to stakeholders.

Identify opportunities to offer optimization and implement improvements to drive marketplace growth.

Ensure compliance with marketplace policies and CrowdStrike's internal guidelines.

Coordinate with cloud partners to resolve technical issues and enhance the customer experience.

Stay updated with latest marketplace trends and best practices.

Preparing metrics and KPIs to share with management

Work in a fast-paced environment while being able to prioritize requests

Document the key processes and maintain it regularly with every small or big transformation

Maintain SLAs for marketplace offers and escalate when appropriate.

Ensure offers align with company policies, pricing strategies, and discount structures.

Generate and create reports on the partner facing processes

Being able to detect anomalies between day-to-day operations and the overall data

Ensure all partner deals are properly categorized and correct partner attribution is tagged to maintain integrity of the CrowdStrike Elevate Partner program, ensure proper compensation and reporting accuracy

Maintain proper communication to all stakeholders in a professional and timely manner

Assist in training internal teams on marketplace processes and best practices.

What You’ll Need: Bachelor's degree.

Experience with ACE systems is a plus.

Experience with global cloud or reseller partnerships is a plus.

3-5 years of experience in Cloud marketplace management & Sales Ops experience.

Strong understanding of cloud marketplaces and their ecosystems

Strong analytical and problem-solving skills

Strong analytical background and ability to flush out anomalies

Be a self-starter, detail-oriented, and operationally-minded

Excellent presentation and communication skills

Expertise in business applications including Excel, PowerPoint, Salesforce

Ability to work in a fast-paced environment and manage through ambiguity.

Proven experience utilizing AI technologies to enhance decision-making, streamline workflows and processes, improve efficiency and drive business outcomes.

Shift Time - 9:00 PM - 6:00 AM IST

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Benefits of Working at CrowdStrike: Market leader in compensation and equity awards

Comprehensive physical and mental wellness programs

Competitive vacation and holidays for recharge

Paid parental and adoption leaves

Professional development opportunities for all employees regardless of level or role

Employee Networks, geographic neighborhood groups, and volunteer opportunities to build connections

Vibrant office culture with world class amenities

Great Place to Work Certified™ across the globe

CrowdStrike is proud to be an equal opportunity employer. We are committed to fostering a culture of belonging where everyone is valued for who they are and empowered to succeed. We support veterans and individuals with disabilities through our affirmative action program.

CrowdStrike is committed to providing equal employment opportunity for all employees and applicants for employment. The Company does not discriminate in employment opportunities or practices on the basis of race, color, creed, ethnicity, religion, sex (including pregnancy or pregnancy-related medical conditions), sexual orientation, gender identity, marital or family status, veteran status, age, national origin, ancestry, physical disability (including HIV and AIDS), mental disability, medical condition, genetic information, membership or activity in a local human rights commission, status with regard to public assistance, or any other characteristic protected by law. We base all employment decisions--including recruitment, selection, training, compensation, benefits, discipline, promotions, transfers, lay-offs, return from lay-off, terminations and social/recreational programs--on valid job requirements.

If you need assistance accessing or reviewing the information on this website or need help submitting an application for employment or requesting an accommodation, please contact us at recruiting@crowdstrike.com for further assistance.