Sr Analyst - Benefits Support Management

Responsibilities

• Be the go-to person for our US branch teams, ensuring smooth and timely policy renewals.
• Manage documentation like Census, SBC, SPD, and Carrier Proposals while collaborating with Client Managers to deliver high-quality support for around 35 accounts.
• Apply your knowledge of US Health Insurance regulations to ensure compliance.
• Coordinate with internal teams to meet deadlines and minimise rework.
• Build strong relationships with onshore colleagues to enhance the customer experience.
• Identify risks and resolve issues effectively.

Qualifications

• Experience in the insurance domain, with knowledge of US Health Insurance regulations.
• Familiarity with carriers like Aetna, Blue Cross Blue Shield, and MetLife.
• Strong organisational and time-management skills to handle multiple tasks.
• Advanced computer skills, including Outlook, Word, Excel, and PowerPoint.
• A proactive approach to problem-solving and a passion for delivering excellent service.

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