Sr. AI Product Manager

As the global leader in AI-powered customer experience assurance, we help some of the world's most recognized brands deliver seamless, reliable, and engaging interactions across voice, digital, messaging, and AI-powered channels. Every year, our platform helps optimize hundreds of millions of customer journeys, ensuring businesses can confidently deliver exceptional experiences at scale. As enterprises race to deploy agentic AI, the defining question is no longer whether AI can handle customer interactions, it’s whether those interactions can be trusted. Cyara is the confidence layer that answers that question, testing AI agents with AI agents to detect hallucinations, validate decisions, and ensure compliance before failures ever reach your customers.     Joining Cyara means helping shape the future of customer experience, partnering with some of the world’s biggest brands, and working alongside passionate, talented people who are committed to making every customer interaction better. 

Role Overview The AI Product Manager will own the strategy, roadmap, and execution of AI-driven testing and assurance capabilities, with a strong focus on conversational AI systems (voice and chat bots), agentic workflows, and AI evaluation frameworks. This role focuses on translating complex, real-world challenges in AI-driven customer interactions into scalable, market-leading solutions that help enterprises validate autonomous AI behavior, ensure trust, and optimize performance at scale. You will act as a product leader, customer advocate, and cross-functional collaborator, driving measurable outcomes while advancing Cyara’s agentic CX assurance platform vision.

Key Responsibilities: Product Strategy and Vision

Define and evolve the product strategy aligned with Cyara’s agentic platform vision

Develop and maintain a clear, outcome-driven roadmap

Continuously assess market trends in LLMs, conversational AI, and autonomous agents, identifying opportunities to differentiate

Customer and Market Leadership

Engage directly with customers building AI voice and chat bots to understand real-world challenges in testing, scaling, and trust

Act as the voice of the customer, translating issues like:        Silent failures in conversations           Multi-turn breakdowns   Performance at scale (e.g., thousands of concurrent  calls)into actionable product requirements

Partner with sales, pre-sales, and customer success teams in strategic engagements and demos

Product Delivery and Execution

Own the end-to-end product lifecycle from problem definition through delivery and iteration

Collaborate closely with engineering, AI/ML, and architecture teams to build agentic testing/monitoring features

Drive backlog prioritization

Go-to-Market and Enablement

Enable sales and marketing teams with clear positioning

Support product launches, demos, and customer-facing narratives

Partner with enablement teams to ensure adoption of new AI capabilities

Experience and Qualifications:: 5–10 years of product management experience, ideally in AI, developer platforms, or SaaS products

Hands-on experience with conversational AI and/or CCaaS platforms

Strong understanding of LLM-based systems, prompt orchestration, and agent workflows preferred

Experience with testing frameworks, QA systems, or developer tooling preferred

Ability to operate in fast-paced, ambiguous environments and drive clarity

Strong communication skills with the ability to influence cross-functional teams

Why You’ll Love Working at Cyara: Mission with impact – Help enterprises build AI systems customers can trust

Category leadership – Define the emerging space of Agentic CX assurance

Real product ownership – Build foundational capabilities for AI testing and trust

Cutting-edge problem space – Work at the intersection of AI, CX, and large-scale systems

Room to grow – Shape not just products, but the future of AI assurance

Why you should join us:   Looking for a place where your ideas matter, your growth is accelerated, and your work creates real impact? Welcome to Cyara.    We're building the assurance layer that gives enterprises the confidence to deploy agentic AI at scale with a global team that values curiosity, collaboration, and continuous learning. Whether you're launching new ideas, solving complex problems, or learning from talented colleagues across the world, you'll be surrounded by people who challenge and support you to do your best work.  At Cyara, inclusivity isn't a buzzword, it's part of who we are. We foster a culture where everyone feels seen, heard, and empowered to contribute. Pair that with competitive pay, comprehensive benefits, flexible work options, recognition programs, and a strong focus on employee well-being, and you've got a workplace designed for both success and fulfilment.    Big opportunities. Real impact. Amazing people. That's the Cyara experience.    Cyara’s Diversity, Equity, Inclusive and Belonging Statement:  At Cyara, we are dedicated to fostering a workplace that embodies equal opportunity and champions diversity, equity, inclusion, and belonging (DEIB). We strive to cultivate an environment where every individual feels valued, respected, and empowered to bring their whole selves to work, contributing unique perspectives and talents. Our commitment includes continuously evaluating and enhancing our policies, practices, and culture to align with our DEIB principles. We ensure a discrimination-free environment where individuals are evaluated solely on their merits and abilities, regardless of legally protected statuses such as sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, gender identity, veteran status, or medical condition. By celebrating our differences and championing inclusivity, we enrich our organization, make more thoughtful decisions, and drive collective success.     Cyara’s Values Statement:At Cyara, our values shape everything we do. We're passionate about Delivering Excellenceby putting the customer first, collaborating globally, and always striving to improve.We take smart risks andInnovate Boldly, setting new standards and learning from every experience.Integrity Firstis our cornerstone, we value humility, authenticity, and respect for diversity, building trust in all we do. We Embrace Curiosity by empowering you to experiment, learn, and grow in a dynamic environment. At Cyara, our values drive us forward, shaping a culture where innovation and excellence thrive.     Agencies: Thanks, but we’ve got this one!  Please, no phone calls or emails to any employees of Cyara outside of the Talent Acquisition team.  Cyara’s policy is to only accept resumes from Agencies via the Cyara Agency Portal. Agencies must have a valid fee agreement in place, and they must have been assigned the specific requisition to which they submit resumes, by the Cyara Talent Acquisition team before submitting any CVs. Any resume submitted outside of this process will be deemed the sole property of Cyara and, in the event, a candidate is submitted outside of this policy is hired, no fee or payment of any kind will be paid.