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    Job · 18261233

    Hewlett Packard Enterprise logo

    Sr. Advanced Services Consulting Engineer

    Hewlett Packard Enterprise · Bengaluru · onsite · Posted 34d ago

    Undisclosed8–12 yrsfulltimeSourced fromNaukri

    About a minute. You'll make an account on the way through.

    About this role

    Sr. Advanced Services Consulting Engineer
    This role has been designed as Onsite with an expectation that you will primarily work from an HPE office.
    What you ll do:
    Responsibilities:
    • The two main aspect of the role would be to represent HPE customer service to the customer and as representative of the customer back to HPE.
    • Act as an consultant for post-sales customer service account for the customer, partners, and account team.Understand customer lifecycle to deliver efficiency and effectiveness to the customer.
    • Support the account/customer with alignment to services sales and product sales activities.
    • Tracking and managing the deliverables of HPE Premium Care, Advanced Care, and Optimization Service, advanced options including credits.
    • Proactively escalates and brings people with required expertise together in order to bring critical and important issues to closure.
    • Act as an interlock between Customer and HPE Professional Services, Advanced Services and Engineering for the services to be delivered to the customer.
    • Early engagement regarding major projects to consider service requirements, risk management, and expectation setting with the account team, partners, and customer.
    • Conduct Periodic reviews with internal teams / Customer to review HPE service delivery metrics, SLA and quality.
    • Uses professional knowledge to review and assess open software defects. Discovers potential risks associated with the deployment plans and partner with the customer to develop mitigation plans.
    • Delivers proactive consulting services such as technical analysis and recommendations (Impact assessment and analysis, health check analysis, software upgrade analysis, config review, etc )
    • Partners with Customer in conducting periodic HPE product health checks to identify potential product improvement areas. Based on the evaluation makes a relevant recommendation to optimize operational performance with respect to design/topology/configuration.
    • Reviews and evaluate network plans and assist in the planning of new feature implementation and product deployment. Allies with internal teams to resolve identified risks in software.
    • Engages with HPE engineering teams to improve potential quality issues with products.
    • Document and maintain customer network solutions knowledge and educates other internal HPE resources for a better support experience.
    Skill specifications
    The candidate is encouraged to have a deep understanding of core IP networking concepts (TCP/IP, QoS, VLAN, STP, IPSEC, NAT, IPv6). Should possess reasonable expertise in Layer2, Layer3 protocols such as VRRP, OSPF, BGP, Multicast, MPLS VPN.
    Knowledge and experience of the newest technologies such as Segment Routing, Traffic engineering, DC switching, VxLAN, EVPN, SD-WAN & Wireless is a plus.
    Experience working in large enterprises, Network service providers have added advantage.
    Experience and desire to work on automation will be valuable in long run.
    Amiable communication, interpersonal and social skills will make a difference!
    HPE Juniper /Aruba/ Edge Connect product certifications (JNCIS/JNCIP/JNCIE) or industry equivalents are helpful.
    What you need to bring:
    Education and Experience Required
    • Bachelor s or master s degree in a relevant field.
    • Around 8 - 12 years of experience, preferably in a router/switch company.
    Knowledge and Skills
    We generally prefer candidates with bachelor s degree in electrical/electronic Engineering, Computer Science or equivalent. A Business degree such as MBA would be an advantage.
    8+ years experience in designing, implementing, and solving technical problems of the state-of-the-art Datacenter, IP/MPLS- Networks. High exposure to network operations environment. Ability to operate independently, including management of priorities in unstructured environment.
    Experience with customer facing roles will prove to be an asset.
    HPE Networks is an equal-opportunity employer. We value diversity. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, disability, or veteran status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, perform important job functions, and receive other benefits and privileges of employment. Please contact us for more information.
    Accessibility

    HPE is committed to creating an inclusive and accessible workplace and encourages applications from all qualified individuals, including those with disabilities. If you believe you require accommodation during any stage of the application or interview process, please submit your request by completing our secure form linked here .

    Note: This option is reserved for applicants needing assistance/reasonable accommodation related to a disability.
    What We Can Offer You:
    Health & Wellbeing
    We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing.
    Personal & Professional Development
    We also invest in your career because the better you are, the better we all are. We have specific programs catered to helping you reach any career goals you have - whether you want to become a knowledge expert in your field or apply your skills to another division.
    Unconditional Inclusion
    We are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good.
    Lets Stay Connected:
    Follow @HPECareers on Instagram to see the latest on people, culture and tech at HPE.
    #india #networking
    Job:
    Services
    Job Level:
    TCP_03
    HPE is an Equal Employment Opportunity/ Veterans/Disabled/LGBT employer. We do not discriminate on the basis of race, gender, or any other protected category, and all decisions we make are made on the basis of qualifications, merit, and business need. Our goal is to be one global team that is representative of our customers, in an inclusive environment where we can continue to innovate and grow together. Please click here: Equal Employment Opportunity .
    Recruitment Fraud Alert
    We have become aware of an increase in fraudulent recruitment activities in which individuals impersonate our company or authorized recruitment agencies to offer fake employment opportunities. These scams may occur through false websites, emails, social media, or chat-based applications and often aim to obtain personal information or money. Please note that Hewlett Packard Enterprise (HPE), its direct and indirect subsidiaries and affiliated companies, and its authorized recruitment agencies/vendors will never charge a candidate a registration fee, hiring fee, or any other fee in connection with its recruitment and hiring process. We also never request personal information such as back account details, Social Security numbers, or national IDs via social media or chat applications.
    All legitimate job opportunities will come through official company channels, and candidates are responsible for verifying the credentials of any third party claiming to represent the company. Any reliance on fraudulent communication is at the individual s own risk, and HPE disclaims legal liability for any resulting damages. If you suspect recruitment fraud, do not share personal information or make any payments and report the incident to your local authorities immediately.


    Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

    Sourced from naukri

    Skills

    Customer ServiceWANAutomationConsultingWirelessstpDevelopment ManagerSocial MediaMPLSRecruitment

    About Hewlett Packard Enterprise

    Hewlett Packard Enterprise logo

    Hewlett Packard Enterprise

    IT Services & Consulting

    14k+

    employees

    2015

    11 years old

    Bangalore / Bengaluru, Karnataka

    United States

    ₹9.4L PA avg

    Avg at Hewlett Packard Enterprise

    About

    We use the power of AI, cloud, and networking to help you move faster, work smarter, and achieve more. With deep expertise and bold ingenuity, we empower organizations to turn data into foresight, ele

    Industries

    IT Services & Consulting

    Employee ratings

    10 reviews

    4.1/ 5

    Culture

    3.4

    Career growth

    3.0

    Work-life

    3.5

    Employees rate it well for

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