Sr. Accounts Officer

Responsibilities

• Manage and review Move-Out Reconciliations (MORs) and deposit accounting records.
• Validate resident charges including rent, utilities, damages, deposits, refunds, and termination fees.
• Review supporting documents such as leases, ledgers, invoices, notices, photos, and reports.
• Research and resolve former resident disputes, balance inquiries, and account discrepancies.
• Support collections activities, payment plans, delinquency follow-ups, and account resolution.
• Review and track Final Account Statements, approvals, audits, and mailing processes.
• Follow SOPs, checklists, trackers, and validation procedures with high accuracy.
• Maintain clear documentation and audit-ready records for all account activities.
• Investigate account history across multiple systems and identify inconsistencies.
• Use sound judgment to review exceptions and escalate high-risk or unclear cases.
• Communicate professionally with residents and internal teams regarding account matters.
• Work independently while ensuring compliance with established processes and controls.

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