Sr. Accounts Associate

Job Information

• Location Jaipur, Rajasthan
• Working Schedule Full-Time
• Work Arrangement Hybrid
• Relocation Assistance Available No

Description and Requirements

• Perform tasks to seek reimbursement of overpayments made to annuitants and post reimbursements as received
• Perform tasks to update banking information as needed and reissue payments that are due to annuitants
• Inputs various forms of payment into systems and ensures payment is processed and properly recorded based upon assigned line of business, account, product area, and/or payment authorization amount
• Reviews payment history and makes determination, within authorized limits and procedures, to provide payment to beneficiary (if any)
• Send letter(s) to end customer/Beneficiary notifying them about case status or info required to proceed further
• Reconciles daily transactions and reports discrepancies and delinquencies. Analyze and research all discrepancies
• Investigate and resolve outstanding items. Perform mid-month, month-end and quarter-end activities as per documented desktop procedures
• Ensure adherence to established attendance schedules
• Analyze, validate, and perform tasks as per Standard Operating Procedures/ Work instructions
• Ensure that the assigned targets are met in accordance with SLA and Internal standards to achieve business results
• Ensure that the quality of transaction follows predefined parameters as defined by Process Excellence, thus contributing to overall customer satisfaction
• Interpret correspondence to identify customer needs and expectations
• Manage multiple tasks and deadlines; plans and organizes time and priorities to achieve business results
• Assist others with work to assure attainment of department objectives
• Work as a team member to meet company s objectives while demonstrating core values and meeting key measures

Skills

• Good written and oral communication skills
• Strong understanding and comprehension of the English language
• Good Analytical, problem-solving skills
• Continuous improvement mindset is required and preferred knowledge of AI tools

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.