SPM Developer

Role Overview

An experienced ServiceNow SPM (Strategic Portfolio Management) Developer is needed to support the configuration, implementation, and ongoing enhancement of the ServiceNow SPM platform. The role works closely with business stakeholders, project teams, and technical resources to deliver scalable solutions aligned with portfolio, project, and demand management objectives.

The ideal candidate is both technically skilled and business-savvy, with the ability to translate requirements into effective ServiceNow configurations and process improvements.

Key Responsibilities

• Configure, customize, and support ServiceNow SPM applications for Demand Management, Portfolio Management, Project Management, Resource Management, Idea Management and Agile / PPM-related capabilities as applicable.
• Gather, analyze, and translate business requirements into functional and technical ServiceNow solutions.
• Design and implement workflows, forms, lists, business rules, UI policies, client scripts, notifications, and automation aligned with SPM best practices.
• Support configuration of SPM data models, hierarchies, scoring, prioritization, and portfolio structures.
• Develop and maintain integrations with other enterprise systems as needed.
• Troubleshoot issues, perform root-cause analysis, and provide production support for SPM-related functionality.
• Collaborate with stakeholders to improve process efficiency, reporting, dashboards, and visibility across portfolios and projects.
• Create and maintain documentation for configurations, processes, testing, and release activities.
• Participate in testing, deployment, and post-implementation support activities.
• Work with T.EN ServiceNow Platform administrators and architect to ensure platform standards and governance are maintained.
• Recommend enhancements and best practices to optimize ServiceNow SPM adoption and performance.
• Assist with data quality, migration, and validation efforts related to SPM records and structures.
• Support end users and provide knowledge transfer and training when needed.

Required Qualifications

• 10+ years of hands-on experience with ServiceNow platform configuration and development.
• Strong working knowledge of ServiceNow SPM / Strategic Portfolio Management modules.
• Experience with one or more of the following: Demand Management, Project Portfolio Management (PPM), Resource Management, Portfolio Planning and Idea Management.
• Experience configuring ServiceNow components such as tables and forms, Flow Designer / workflows, business rules, client scripts, UI policies, script includes, notifications, reports, and dashboards.
• Strong understanding of ServiceNow data structures and platform administration fundamentals.
• Ability to analyze business processes and convert them into technical requirements.
• Experience working in Agile/Scrum or project delivery environments.
• Strong problem-solving, communication, and stakeholder management skills.
• Ability to work independently and manage multiple priorities.

Preferred Qualifications

• ServiceNow certifications such as Certified Application Developer (CAD) or Certified Implementation Specialist Strategic Portfolio Management, or related ServiceNow certifications.
• Experience with ServiceNow upgrades, testing, and release management.
• Knowledge of integration methods such as REST/SOAP APIs, IntegrationHub, and MID Server.
• Experience with reporting tools, performance analytics, or executive dashboards.
• Familiarity with enterprise portfolio, project, and resource planning processes.
• Experience in consulting, advisory, or client-facing delivery roles.

Technical Skills

• ServiceNow SPM / PPM configuration
• JavaScript
• Flow Designer / Workflow
• Business Rules
• Client Scripts
• Script Includes
• UI Actions / UI Policies
• ServiceNow reporting and dashboards
• Data imports and transformation maps
• REST/SOAP integrations
• ServiceNow platform administration

Soft Skills

• Strong analytical and troubleshooting abilities.
• Excellent verbal and written communication.
• Ability to engage effectively with both technical and non-technical stakeholders.
• Detail-oriented and organized.
• Strong sense of ownership and accountability.
• Collaborative mindset with a focus on service excellence.

Education

• Bachelor’s degree in Computer Science, Information Systems, Business Administration, or a related field is preferred.
• Equivalent professional experience will also be considered.

Location

Noida, India / Hybrid mode (minimum 3 days a week work from office)

Employment Type

Contract