Splz Associate Infra Engg

Job Description

Role Desktop Support Administrator WPS

Location Offshore

Job Summary

The Desktop Support Administrator role is to provide a single point of contact for end users to receive support and maintenance within the organizations desktop computing environment with Minimum 2 years of Experience which includes installing diagnosing repairing maintaining and upgrading all hardware and equipment especially focusing on iOS and Macintosh including but not limited to PC terminals printers and scanners to ensure optimal workstation performance

Technical Skills

Years of experience needed is 0 to 2 years

Strong expertise on all Desktop and iOS domains

Install upgrade support and troubleshoot Windows 7 Windows 10 other OS and Microsoft Office 2013 Microsoft Office 365 and any other authorized desktop applications

Install upgrade support and troubleshoot for printers computer hardware and any

other authorized peripheral equipment

Performs general preventative maintenance tasks on computers laptops printers

and any other authorized peripheral equipment

Performs remedial repairs on computers laptops printers and any other authorized

peripheral equipment

Customize desktop hardware to meet user specifications and site standards

Performs work in compliance within specified warranty requirements

Returns defective equipment parts to maintenance inventory documents customer

repairs maintains and restocks assigned parts inventory to insure proper spare parts

levels

Onsite support and support for Remote sites and work from home computing

Diagnosing verifying recording and reporting downtime and providing immediate notification for all incidents

Emergency recovery maintenance for Desktops

Diagnosing and troubleshooting virus problems that can be fixed using antivirus tool deployed

Reinstallation of the antivirus packages corrupted or deleted by the users

Day to day troubleshooting activities

Asset lifecycle management asset tracking and end of life services

Perform asset management activities to ensure hardware is properly assigned to the end users

Vendor Management Wherever applicable

Incident Problem and Change Management within the EUC environment

Ability to Evaluate and test new technology for feasibility and implementation within EUC Environment

Provide technical assistance and training to end users on computer operating systems and standard applications

Provide Smart Hands support to perform basic technology management tasks that require on site presence under instruction from such other support groups IMACDs Equipment changes reboots and power cycles Local servers BIOS Updates Local storage appliances

Parts replacement for existing servers resulting out of hardware failure

Management Skills

Excellent verbal and written communication skill in English Languages

Experience in a large organization administering operating maintaining and securing largescale enterprise desktop environments

Working knowledge of ITIL methodologies such as Incident Request and Asset management

Working technical knowledge of current protocols operating systems and standards

Ability to operate tools components and peripheral accessories

Ability to lift equipment up to 45 lbs Ability to maneuver into areas and or spaces including underneath desks to attach and or remove and or verify connectors and cabling

Software and Hardware Troubleshooting

Windows 7 Windows 10 experience

Microsoft Office 2007 2013Office 2010 support

Enterprise Backup Software

Knowledge of all software applications used within the organization

Effective communication both verbal and written skills

Able to operate effectively in a team environment with both technical and nontechnical team members

Able to operate with minimal supervision

Able to manage time effectively set priorities appropriately schedule call

Able to operate within customer standard operating procedures

Working knowledge of SCCM AD modern technology7 2010 and 2016 and remote control tools

Knowledge in Office 365

Good knowledge on Enclosure cabling and troubleshooting

Good knowledge on ethernet and Fiber channel connectivity issues

Network Cabling and Patching Knowledge and experience

Good knowledge servers raking and deraking

Behavioral Skills

Professional image and grooming

Self confidence and interpersonal skills

Analytical and problem solving skills

Strong listening skills

Qualification

College diploma or university degree in the field of computer science and or 3 years equivalent work experience

Certification

Industry certifications this can include CCNA or any Hardware certification

About Mphasis

Mphasis applies next generation technology to help enterprises transform businesses globally Customer centricity is foundational to Mphasis and is reflected in the Mphasis Front2BackTransformation approach Front2Back uses the exponential power of cloud and cognitive to provide hyper personalized digital experience to clients and their end customers Mphasis Service Transformation approach helps shrink the core through the application of digital technologies across legacy environments within an enterprise enabling businesses to stay ahead in a changing world Mphasis core reference architectures and tools speed and innovation with domain expertise and specialization are key to building strong relationships with marquee clients