Specialized Account Services, Sr. Analyst

About the Role:

Grade Level (for internal use): 08 The Team: The Enterprise Solutions Operations division seeks a professional with excellent interpersonal communication, organization, and time management skills to join our Global Specialized Account Services Team. S&P’s WSO (Wall Street Office) provides real-time access to our client’s portfolio and reporting insights for active asset management and deal administration, trading activities, cash and position level transparency and accurate P&L reporting. Underpinned by our WSO Administrator and WSO Agent product suites, WSO supports complex aspects of alternatives asset management in a scalable solution that increases operational efficiency while reducing risk. Our solutions are available as hosted software or a fully outsourced managed service. HYPERLINK TO SPGI EXTERNAL WEBSITE: Lending Solutions | S&P Global The Impact: This role is responsible for client-facing operations, including data research, processing, reconciliation, validation, and exception management primarily supporting syndicated loan processing needs for WSO users. You will work in a dynamic environment with daily exposure to clients across seniority levels, gaining experience in finance, banking, the syndicated loan market, and SaaS-based operating models. You will help drive continuous improvement by identifying issues, enhancing workflows, and partnering across internal teams to improve client outcomes and be part of a growing global business which empowers its people to provide insight and how data sets are created then utilized by our clients. What’s in it for you: This role offers growth opportunities. Our team will provide financial services training as well as training specific to WSO suite of products. We will train you in the best practices for successful client management as well. Our team takes career development seriously and will look to support you as you grow within our team 

The successful candidate will have an opportunity to work with the world’s largest banks and other financial institutions.

Responsibilities: You will be part of a dynamic team responsible for all client-facing operations-related items, data research, and processing functions on the WSO Specialized Account Services team, which primarily supports WSO users and their loan processing needs. As a Specialized Account Services Sr. Analyst, you are expected to support our clients and the business by orchestrating workflow and prompt resolution between internal and external teams. This includes data reconciliation and validation of trades and positions to ensure syndicated facility data integrity.

Audit and correct any accounts that are material to the fund and/or flagged via a tolerance check for critical reporting needs.

Support the month-end and quarter-end close process by ensuring timely and accurate operational processing and completion of critical audits

Reconcile various accounts and promptly research and correct any variances.

Monitor and resolve aged exceptions across accounts, partnering with multiple internal and external parties.

Assist in the opening and structuring of fund onboarding, ensuring all standard operating procedures are followed.

Additional tasks include but are not limited to: Accurately reviewing and maintaining asset and contract data

Overseeing new deal creation and ensuring data point accuracy

Processing amendments, investigating discrepancies, and resolving issues

Monitoring and resolving exceptions

Performing additional syndicated loan maintenance

Coaching and assisting other analysts and leadership as needed

Maintaining strict adherence to processing deadlines, quality-controlled operational processes, and LSTA/LMA/Private Deals/Middle Market standards for loan transactions and/or trades

Proactively identify internal and external processing and system-related issues. Collaborate with internal partners and management on resolution plans and escalations.

Lead research and projects on cross-product integrations and workflow enhancements to support client business requirements and strategic growth. This includes direct client engagement, project management, and presentation coordination.

Capture and channel user feedback through effective communication and listening. Partner with leaders, peers, product associates, sales, and relationship managers on projects to improve products and services.

Support team members with daily project management, data validation, and data deliverables as needed.

Be willing to cross-train with neighboring divisions to provide an agile workforce capable of handling issues and engaging with joint clients

What We’re Looking For:

4 – 6 years’ experience within financial services in the syndicated loan industry

Must be able to handle stressful customer situations with patience and poise

Ability to organize and prioritize complex issues and projects to completion

Flexible to work in APAC / EMEA hours

Ability to think laterally, provide proper issue analyses, and question current processes

Ability to provide guidance and clarification to support team deliverables

Performs work effectively under little to no guidance

Positive, proactive attitude and ability to work well in teams

Exceptional skills in listening to clients, articulating ideas and complex information in a clear and concise manner

Proven record of maintaining strong relationships with senior members of client organizations, addressing their needs, and maintaining a high level of client satisfaction

Can resolve issues that are often varied and non-routine

Additional Preferred Qualifications: WSO and/or Loan IQ experience

Substantial syndicated loan knowledge

Strong MS office (Word, Excel, PowerPoint) skills

Data research and analytics 

About S&P Global Market Intelligence

At S&P Global Market Intelligence, a division of S&P Global we understand the importance of accurate, deep and insightful information. Our team of experts delivers unrivaled insights and leading data and technology solutions, partnering with customers to expand their perspective, operate with confidence, and make decisions with conviction.

For more information, visit www.spglobal.com/marketintelligence .

What’s In It For You?

Our Mission: Advancing Essential Intelligence.

Our People: We're more than 35,000 strong worldwide—so we're able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us all.From finding new ways to measure sustainability to analyzing energy transition across the supply chain to building workflow solutions that make it easy to tap into insight and apply it. We are changing the way people see things and empowering them to make an impact on the world we live in. We’re committed to a more equitable future and to helping our customers find new, sustainable ways of doing business. Join us and help create the critical insights that truly make a difference.

Our Values: Integrity, Discovery, Partnership

Throughout our history, the world's leading organizations have relied on us for the Essential Intelligence they need to make confident decisions about the road ahead. We start with a foundation of integrity in all we do, bring a spirit of discovery to our work, and collaborate in close partnership with each other and our customers to achieve shared goals.

Benefits: We take care of you, so you can take care of business. We care about our people. That’s why we provide everything you—and your career—need to thrive at S&P Global.

Our benefits include:  Health & Wellness: Health care coverage designed for the mind and body.

Flexible Downtime: Generous time off helps keep you energized for your time on.

Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills.

Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs.

Family Friendly Perks: It’s not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families.

Beyond the Basics: From retail discounts to referral incentive awards—small perks can make a big difference.

For more information on benefits by country visit: https://spgbenefits.com/benefit-summaries

Global Hiring and Opportunity at S&P Global: At S&P Global, we are committed to fostering a connected and engaged workplace where all individuals have access to opportunities based on their skills, experience, and contributions. Our hiring practices emphasize fairness, transparency, and merit, ensuring that we attract and retain top talent. By valuing different perspectives and promoting a culture of respect and collaboration, we drive innovation and power global markets.

Recruitment Fraud Alert: If you receive an email from a spglobalind.com domain or any other regionally based domains, it is a scam and should be reported to  reportfraud@spglobal.com . S&P Global never requires any candidate to pay money for job applications, interviews, offer letters, “pre-employment training” or for equipment/delivery of equipment. Stay informed and protect yourself from recruitment fraud by reviewing our guidelines, fraudulent domains, and how to report suspicious activity  here .

---

Equal Opportunity Employer S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law.  Only electronic job submissions will be considered for employment.     If you need an accommodation during the application process due to a disability, please send an email to:  EEO.Compliance@spglobal.com  and your request will be forwarded to the appropriate person.     US Candidates Only:  Know Your Rights: Workplace discrimination is illegal

---

BSMGMT202.1 - Middle Professional Tier I (EEO Job Group), BSMGMT203 - Entry Professional (EEO Job Group)