Specialist

Job Requirements

1. Minimum 4+ years of experience in Customer Service, Credit Operations, Collections, Accounts

Receivable, Billing Support, or related functions.

2. Strong verbal and written communication skills with the ability to manage complex customer

interactions and escalations.

3. Proven experience handling customer interactions through phone, email, chat, and case

management systems.

4. Advanced analytical, problem-solving, negotiation, and dispute-resolution skills.

5. Extensive experience investigating billing disputes, payment issues, credit concerns, and

customer account discrepancies.

6. Strong knowledge of credit evaluation, accounts receivable, collections, billing, payment

reconciliation, and risk mitigation processes.

Key Responsibilities

1. Provide exceptional customer service through phone, email, chat, and other support channels.

2. Handle complex customer inquiries related to credit, billing, collections, payments, and account

maintenance.

3. Manage escalated customer issues and provide timely, effective resolutions.

4. Conduct collections activities, negotiate payment arrangements, and secure customer

commitments.

5. Investigate and resolve billing disputes, account discrepancies, and payment-related concerns.