BENGALURU · FULLTIME
Specialist
HGS Healthcare
Bengaluru · onsite · Posted 13d ago
Sourced from
₹6.5L - ₹7.5L PA4–6 yrsfulltimeBengaluru
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Section · 01
About this role
Roles and Responsibilities
- Conduct call audits to ensure compliance with quality standards and identify areas for improvement.
- Analyze data from various sources, including NPS, FCR, and International Voice Process reports to provide insights on customer satisfaction.
- Perform 5 Why Analysis to resolve issues and implement corrective actions.
- Develop and maintain documentation of audit findings, recommendations, and follow-up actions.
- Collaborate with team members to improve overall performance and achieve targets.
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Section · 02
Skills
Call Audit7 qc skillsFishboneNPS5 why analysisFCRInternational Voice Processvoice process
Section · Company
About Sagility
HGS Healthcare
BPO
18.3k+
employees
2022
4 years old
Bangalore / Bengaluru, Karnataka
India
₹3.3L PA avg
Avg at Sagility
₹6.5L – ₹7.5L PA
This role
About
Sagility combines industry-leading technology and transformation-driven BPM services with decades of healthcare domain expertise to help clients draw closer to their members
Industries
BPO
Employee ratings
10 reviews
3.9/ 5
Culture
2.4
Career growth
2.6
Work-life
2.7
Employees rate it well for
Job Security42Company Culture39
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